Advocate Lutheran General Hospital is the leading health care provider in Chicago’s North and Northwest suburbs offering a Level I Trauma Center, access to national clinical trials and advanced medical... more technologies. As a nationally recognized academic and research hospital, patients have access to the most advanced treatment in the areas of cardiology, cancer, neurosciences, orthopedics and women’s health.
The only reason I go here is because of a specialist doctor that was recommended for my son. Doctor is great, the hospital is not. Billing has sent me to collections after 6 months, because I made 1 payment... more to the 1 bill they sent me in 6 months. The bill was higher then normal because we hadn't met our deductible for the year yet when we went, so unless it's a larger bill from a surgery, I don't remember if we carry balances from visits with doctors unless they send us bills. If they really wanted their money that bad, why weren't they mailing the bill? Now we are sent to collections for my sons bill because they didn't mail it to us.
This hospital is terrible. They don't treat you like a patient under any circumstances. My friend needed an MRI and it took almost 2 days for her to get it. If they're telling her that her problem is so... more terrible, then why are they putting her at the back of their minds? Stop wrapping treatment around how much money you're making rather than focusing on the well-being of the actual person.
Just like the recent reviews expressed, the emergency room is ridiculous. I went for severe pelvic and abdominal pain and debilitating fatigue. The ER was empty when I arrived at 6am. They made me wait... more for 5 hours for a CT scan. The Dr came in and said my scan and blood test results were fine and he referred me to another doctor and quickly left the room. I was in shock and left. I had questions so I called him back only for him to still not answer my questions. It is the next day and I am in bed with the same pain and problems as yesterday. A complete waste of time and money. The staff is cordial and goes through motions with no connection or real concern for the patient.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.3% (0.3% above the national rate)
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