On October 10 I went to the ER with severe pain. I was met with extreme indifference. Of the 30 or so "professionals" i encountered while there only one lady who was not a nurse was even polite. The... more entire 8 and half hour wait endure could have been avoided with even a sign stating how busy they were and that only the most extreme causes actually get a doctor. The one and only thing they did "quickly" was getting me into the C.T. Scan. This however took 2 hours. The remaining 6 and half hours was being told to sit down and wait. The entire nursing staff on both the shifts i witnessed were far more concerned with telling jokes and the current gossip to even pretend to be concerned for any of the patients well beings. I was naturally completely disheartened by the extreme lack of care. My story is not the worse one as two other patients had been waiting even longer than I had been. The one lady had been there from seven am and was still there after i left at midnight. I was never seen by a doctor, nor was I even so much as granted a passing glance. After all this I approached the counter and asked if there was any point in waiting any longer. The nurse asked what i was waiting for. I told the result of my C.T. Scan which been sitting in my file for more than 6 hours waiting on a doctor. She said there isn't anything she could do at all. She implied that I should not have come in at all. When I asked if there was anything she could do to help she got flustered and walked away. The younger nurse was then left with me, as she processed the walk ins, and I asked your in my despair and hopelessness if there was even any reason to stay she said that she not allowed to say to yes that question but that their medical records department would be open in the morning. I then left. This hospital has a very serious need for very stern lesson in patient care and sensitivity. I do not expect saints, but If they have enough time for thirty minute gossip and laugh sessions in front of patient maybe they could muster just a little bit more patience. No one not brought there by ambulance should ever go to Akron General Hospital's emergency room, ever. They are callous, rude, and most importantly don't care about helping anyone.
On September 28 I took my wife to Akron General's ER. After going there for severe pain on her entire right side and neck, nothing was done. After waiting for 5 hours to see a doctor, we were finally... more put in a room. An hour later the resident came in to see her. After barely asking her any questions she had to leave to take a phone call then she came back in and started all over. This happened two more times. Then she wanted to have blood drawn. An hour later the tech came in to take blood. My wife had question, so the tech went to get the doctor. It took 30 minutes until she came back. At that point it was beyond our breaking point and we left.
Good experience with the Hospital. The Nurses were very attentive to the situation and our customer of Sims Mitsubishi was treated well and feels great now. Thank you Akron General. Sims Mitsubishi... more Medina
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.3% (0.3% above the national rate)
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