My 3yr old daughter had a bladder infection and I had to rush her to the nearest emergency room. Took her to Mercy even though it isn’t the usual hospital we go to. We got there around 3:30 or 4:00 pm... more and wasn’t seen until 9:30 which was very frustrating due to the fact that my toddler was screaming the whole time. It was 10:30 by the time we got out of there so I had to get her prescription the next day. They told me to give her the medicine twice a day for 7 days, by the 5th day i haven’t noticed any changes and my child is still screaming in pain. I got a call from Mercy today saying they prescribed the wrong medication and they’ve sent out the new one to the pharmacy. At this point I’m LIVID. Now I have to pay, out of pocket again, for the medication they should have gotten right the first time and start my child’s 7 days all over. This is unacceptable in every way & I’ll never go back to Mercy again. I’ll be posting this review everywhere and I’ll never recommend you guys to anyone.
After sending in what we could afford for months after needing emergency surgery, CHI sent us to collections. Guess the people making 6 digit figures need to make a point. Never going to a CHI facility... more again, if I have any choice.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7% (0.3% below the national rate)
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