Alegent Health Mercy Hospital

800 Mercy Drive, Council Bluffs, IA, United States   |   7123285000   |  
This facility has been reviewed 24 times
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About
Staff & Capacity
63%
(24 reviews)

"HORRIBLE psych dept. For..."

Reviewed 3 months ago
Michelle Daniels

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Excellent
12
Good
1
Average
0
Poor
0
Terrible
11
Average:
(reviews: 24)
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Michelle Daniels

"HORRIBLE psych dept. For..."

Reviewed 3 months ago

HORRIBLE psych dept. For children. Not open to communication with primary phych Dr's opinions. No concept of how to deal with autism/aspbegers. Locks kids in room for non compliance. Some of the staff... more

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0  
Brandi Munch

"My grandma is spending..."

Reviewed 5 months ago

My grandma is spending her final days at this hospital. My whole family has been very impressed with the quality of care that has been provided. Phyllis in ICU and Karen on the 4th floor have been especially... more

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Margaret Haley

"Our family has had..."

Reviewed 5 months ago

Our family has had a great experience while my Mom has been hospitalized. ICU and the 4th floor has went above and beyond. We are very grateful!

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
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My pain was "Usually" well controlled
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My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
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Staff "Usually" explained about medicine before giving to me
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Stagg "Sometimes" or "Never" explained about medicine before giving to me
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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
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My room and bathroom were "Usually" clean
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My room and bathroom were "Sometimes" or "Never" clean
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How was the area around your room?

The area around my room was "Always" quiet at night
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The area around my room was "Usually" quiet at night
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The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
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Would you recommend this hospital?

Yes I would definitelly recommend this hospital
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Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 99%
(1% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 100%
(4% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 94%
(2% above the national rate)
Immunization for influenza
Rate - 97%
(7% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 100%
(2% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.7%
(0.5% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 12.4%
(0.5% above the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 19.4%
(1.1% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 23.7%
(0.7% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.8%
(0.6% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7%
(0.3% below the national rate)
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