The great doctors where severely out weighed by some of the terrible nurses. Don’t get me wrong, there are some nice nurses but the ones that where in the L&D room didn’t have a clue what was going... more on. The facility is outdated and cramped. It rained while we where there and our recovery room flooded. We told the nursing staff and nothing was done. Not exactly safe when having to walk in water and not just a little water either, it ran from the window to the door. Our experience with the hospital is one that we will not go through again. We loved our obgyn but this hospital did not make for a calm and bonding experience with our new son. The discharge education class was disgusting and cramped. Filled with adolescents. Please get a case manager to assist with discharge instructions on a personal level.
I brought my 1.5 year old son into the ER after he hit the back of his head pretty hard on our tile floor. He was looked at by a doctor (not even very thoroughly) and we were discharged. The bill for the... more ER visit was an absolutely ridiculous amount (approximately $1,900 before insurance).
I called Abrazo thinking that there was some sort of mistake. Their billing department told me that the amount was correct for a level 3 visit (seeing a doctor in the ER).
The only reason I brought him to Abrazo was in case he needed imaging (MRI / CT scan).
I will never, ever, use the Abrazo ER again, unless it is a life or death situation. The care provided does not even come close to the amount charged.
UPDATE: I see a response to my issue "We will be working to address this situation." Unless you lower your cost for service, I don't believe that you will address the situation. Please let me know what you will do to address this situation.
Surgery went well because it was my doctor. However, the aftercare was horrible. The nurses on the 3rd floor were not attentive. Thank God for my mother in law (who is an RN) and my husband, who could... more be with me and help me from 6 a.m. to 9 p.m.
While I was there recuperating, it was my husband who helped me in and out of bed. One day nurse didn't check on me for 6 hours and another night nurse didn't answer her phone or her phone was busy every time I tried to call.
I was there for 3 days and I swear I just wanted to go home. Unfortunately, I was dizzy from a low blood count and my doctor would not release me to go.
Terrible that I even have to pay for services charged that my mother in law and husband did. My husband even learned how to hook my back up to the leg machine that prevents blood clots. That goes to show you how great their aftercare nurses were.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.7% (1.3% below the national rate)
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