On 13 November 2017, I arrived at Arrowhead Emergency room by ambulance after being transferred from Desert Valley hospital due to the type of my injury. The Arrowhead Emergency room staff was very professional... more and attentive. I suffered from an injury to my right arm and elbow. I had broken both sides of my upper and lower parts of the arm and dislocated the elbow joint.
The PA-C on duty was very professional and kept me informed of any of the actions taken.
My issue is with the Orthopedic physician, whom I found to have extremely poor bedside manners. He arrived looking like he rolled out of the bed next to mine and in dire need of a cup of coffee. he started to attempt to explain to me what the situation enentails using medical jargon.
I asked him to explain it to my wife on the phone (she is a PA-C, plus I was on pain medication and unable to concentrate ).
His very rude answer was: "why?, you are the one injured and will be going through Surgery ".
I signed the susurgery consent, and I was informed that "someone will be calling me to inform me of the surgery date."
It is now January 2018, that phone call from Arrowhead Orthopedics never came in.
I have since, seeked treatment and Surgery across town at a much more reputable medical center with great results. I am currently in physical therapy for my hand and wrist.
I guess I was lucky to have never heard back from Arrowhead, not even as a follow up after the ER discharge.
I would have rated higher, but, I assigned the low rating as a collective score.
Arrowhead medical center was reimbursed for all the charges incurred and requested since I carry an excellent rated insurance plan.
V/R, Sam Agag
Ok. This hospital is like being in the worst hospital in Mexico not to be rude. but is dirty, nasty and smells terrible, my niece is being here for 2 weeks, she called the nurse and it takes them to come... more after 1 hour being called. HOUSEKEEPING really bad, a room can go up to 5 days without mopping the floors, you tell them and all they answer is sure sure ok but they never come, I have to grab a towel and clean it myself, please if you have a loved one here try to take them to a better hospital Loma Linda And Kaiser are way better than this. I was talking to a therapist and she said that it's only 3 therapist to 400+ beds that's really really sad, they want to take my niece out of there just because they're short in beds, oh Lord please help us to not get a epidemic disease. That's all I can say..
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.8% (0.8% above the national rate)
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