As the leading nonprofit provider of health care in every community we serve, Banner Health is deeply committed to our mission: “To make a difference in people's lives through excellent... more patient care.”
As a nonprofit, Banner Health exists to provide health care services to the communities we serve, rather than generate profits. That means that every dollar we earn is reinvested into:
new hospital beds
new or expanding patient care services
new physician services
maintaining existing equipment and facilities
paying employees’ salaries.
My father passed away at this hospital, and I never understood why until now. It is because there are individuals such as PA Heather Leanne Freeman who do their job for a paycheck, instead of actually... more caring for her patients and creating a health care plan to improve her patients health. I left work early Wed. October 11, 2017 and went straight to the hospital for shoulder pain. I described my symptoms to her letting her know that my right arm is numb, I have tingling in my fingertips and I was having pain on my scapula and shoulder. I brought a sling to help support my arm because it was tired and she asked me to take it off so she can look at it. I tried to raise my right arm and started crying because I couldn't lift it past my shoulder and it was painful and she walked out of the room. She NEVER offered any ice pack to help with the inflammation. I told her it could be a rotatory cuff tear and she then orders an X-RAY. While we waited for the results, still in a lot of pain, she walks in the room and tells me that the database shows I had surgery on my right shoulder which was FALSE and I told her that as well. She then says "Hmmmm yeah it shows you did." I told her i have never had surgery on my right shoulder and told her to look for herself and she refused and leaves the room again. About 10 minutes later she comes back in the room and says that the database is also showing that I already had an MRI on my shoulder and at this point I was frustrated because instead of helping me, she continued to come in and make false accusations. I once again told her I have never had an MRI on my right shoulder. I advised her I have only had one of the Cervical Spine, and she then states "No it says your shoulder." Which indicates to me that she is calling me a liar at this point. I said "Look, I do not like to waste money coming into the emergency room for no reason, I am here because the pain is getting worse and I need help." She leaves the room AGAIN, comes back in moments later with my X-ray results. Heather Freeman tells me that the X-ray shows I am fine and discharges me. Of course the X-ray will come back fine if I am complaining about a possible Rotatory cuff tear. This was the worst experience of my life, Heather Leanne Freeman needs to have her license revoked and an investigation open on her health care. I am going as high as I can with this complaint until SOMETHING is done about this so called ''PA" Heather Leanne Freeman. There are probably many patients out there that have been seen by her and have experienced the same thing and it needs to stop. I left the hospital in more pain then I was in when I arrived.
I broke my hand and had insurance and thought I could save some money by just coming here, wrong! I was there for 3 hours, mostly waiting, and paid the balance at time of visit which was just over 500... more dollars. Yet I received another bill for over a thousand dollars weeks later in the mail. Now, on to what they did.
I broke my fifth metacarpal in my right hand and was treated by a PA in the hallway of the hospital. I received a local anesthetic and the PA manipulated the bone to attempt to straighten it. This is not typically how you treat a metacarpal fracture. It can't be stabilized this way. After he did that, my hand was bandaged and I was sent home and received a referral to a specialist.
I found my own specialist a week later and showed him the x-ray that the hospital took of the injury. Their office took their own x-ray. The x-rays looked almost identical. I still had over 70 percent angulation in my metacarpal. From what I've read, up to a 60 percent degree of angulation is acceptable for fifth metacarpals.
Banner did absolutely nothing for me, except make me endure some pain while manipulating my broken hand and rob me of 1500 dollars. They also prolonged my healing. I should have gone to the specialist right from the beginning. The specialist used a k-wire fixation and my hand healed well. Their bill was also cheaper than Banner's and they actually performed surgery to fix my hand, not to mention all of the office visits.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.6% (1.6% above the national rate)
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