Banner Estrella Medical Center

9201 WEST THOMAS ROAD, Phoenix, AZ, United States   |   6233274000   |   Website   |  
This facility has been reviewed 62 times
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About
Thank you for choosing Banner Estrella Medical Center for your health care needs. At Banner Estrella, we want to provide you with an excellent patient experience, unsurpassed in clinical quality and service! At... more
Staff & Capacity
50%
(62 reviews)

"This place sucks for..."

Reviewed 3 months ago
Benjamin Feistner

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Excellent
19
Good
3
Average
3
Poor
3
Terrible
34

This facility has been reviewed 62 times
50%
(62 reviews)
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(reviews: 62)
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Benjamin Feistner

"This place sucks for..."

Reviewed 3 months ago

This place sucks for deaf patients. The staff are like deer in headlights when they find out my girlfriend and I are deaf. They are supposed to get video remote interpreting service ready PRIOR to the... more

Review details
0  
Vee Unity

"Very disrespectful staff. Manager..."

Reviewed 3 months ago

Very disrespectful staff. Manager has no morals. If you don't like your job then quit!! You think people would actually want to take the day off just to go spend 4hours in the waiting room. I thought when... more

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Brittany Fierce-Allen

"Zero stars if I..."

Reviewed 4 months ago

Zero stars if I could. My father is in ICU I am his daughter n medical decision helper/ maker. I have a 18 month grandson. I do not have any family or friends that I would trust or want him to be watched... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 99%
(1% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 97%
(1% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 94%
(2% above the national rate)
Immunization for influenza
Rate - 94%
(4% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 5%
(1% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 15.0%
(0.2% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.2%
(1.7% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 20.3%
(2% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 23.7%
(0.7% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 6.8%
(1.4% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.5%
(0.5% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.