Banner Estrella Medical Center

9201 WEST THOMAS ROAD, Phoenix, AZ, United States   |   6233274000   |   Website   |  
This facility has been reviewed 72 times
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About
Thank you for choosing Banner Estrella Medical Center for your health care needs. At Banner Estrella, we want to provide you with an excellent patient experience, unsurpassed in clinical quality and service! At... more
Staff & Capacity
53%
(72 reviews)

"I went to the..."

Reviewed 3 weeks ago
Leigha Plouhar

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Excellent
25
Good
3
Average
3
Poor
3
Terrible
38

This facility has been reviewed 72 times
53%
(72 reviews)
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(reviews: 72)
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Leigha Plouhar

"I went to the..."

Reviewed 3 weeks ago

I went to the second floor for my foot surgery. The nurses and the staff were so amazing! They took such good care of me. Thank you, staff, for such a great job.

Review details
0  
Byron Haught

"My wife and I..."

Reviewed 3 weeks ago

My wife and I recently had our baby here. We had planned ahead and had them check our insurance to give us an estimate of our out of pocket expenses. We were fortunate and the birth went very smooth just... more

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Jacqueline Ruiz

"After reading these reviews..."

Reviewed 4 weeks ago

After reading these reviews and finding out this is the hospital that my family member will have to go to for a work injury is definitely not assuring me. ))))second opinion in the works!!!((((
... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
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My pain was "Usually" well controlled
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My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
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Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
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My room and bathroom were "Sometimes" or "Never" clean
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How was the area around your room?

The area around my room was "Always" quiet at night
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The area around my room was "Usually" quiet at night
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The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
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Would you recommend this hospital?

Yes I would definitelly recommend this hospital
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Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 99%
(1% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 97%
(1% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 94%
(2% above the national rate)
Immunization for influenza
Rate - 94%
(4% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 5%
(1% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 15.0%
(0.2% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.2%
(1.7% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 20.3%
(2% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 23.7%
(0.7% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 6.8%
(1.4% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.5%
(0.5% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.