Banner Thunderbird Medical Center

5555 WEST THUNDERBIRD ROAD, Glendale, AZ, United States   |   6025885555   |   Website   |  
This facility has been reviewed 62 times
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About
Nonprofit Banner Thunderbird Medical Center opened its doors in 1983 and has been growing ever since to meet the health care needs of the communities in the northwest area of metropolitan Phoenix. The... more
Staff & Capacity
49%
(62 reviews)
United States: Ranked #7922
Ranking generated by Best Hospital Advisor

"Being from out of..."

Reviewed 2 months ago
Gwen Walters

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Excellent
19
Good
1
Average
2
Poor
6
Terrible
34
Average:
(reviews: 62)
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Gwen Walters

"Being from out of..."

Reviewed 2 months ago

Being from out of state and having a medical emergency is scary enough. Unfortunately I had to be admitted to this hospital three times for the same issue that is still a mystery. I'm a retired nurse,... more

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Katherine Markoski

"When I arrived at..."

Reviewed 3 months ago

When I arrived at 7:30 in the morning there was no one in the waiting room. They got me right back which I was impressed with. They were very kind about that. When I went into the back after getting all... more

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Katherine Markoski

"When I arrived at..."

Reviewed 3 months ago

When I arrived at 7:30 in the morning there was no one in the waiting room. They got me right back which I was impressed with. They were very kind about that. When I went into the back after getting all... more

Review details
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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
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My pain was "Usually" well controlled
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My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
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Staff "Usually" explained about medicine before giving to me
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Stagg "Sometimes" or "Never" explained about medicine before giving to me
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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
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My room and bathroom were "Usually" clean
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My room and bathroom were "Sometimes" or "Never" clean
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How was the area around your room?

The area around my room was "Always" quiet at night
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The area around my room was "Usually" quiet at night
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The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
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Would you recommend this hospital?

Yes I would definitelly recommend this hospital
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Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 100%
(2% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 97%
(1% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 96%
(4% above the national rate)
Immunization for influenza
Rate - 94%
(4% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 8%
(2% above the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 16.1%
(0.9% above the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 8.0%
(3.9% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 20.4%
(2.1% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 24.5%
(1.5% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 6.2%
(0.8% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7%
(0.3% below the national rate)
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