The staff is caring, on time and very helpful. You never you have to follow up with the nurses or doctors. They are always smiling and crack jokes to make you st ease. We left Mt Sinai after two horrible... more days of service.
What a difference. Even though we live in the NE end of Miami Dade we will always come back here
Quite possibly the worst ER experience of my life at the main ER on Kendall Drive. The wait was horrible, the nursing staff was unfriendly and seemed to listen very little and care even less. When I... more asked to speak to the doctor before discharge I was told that she left a couple of hours before. A couple of months later doing an xray at the 144th St location, the check in took over an hour and the person checking me in had trouble understanding me because she spoke little English. When I had trouble understanding her, the young gentleman with her kept asking me if I spoke Spanish. As I unfortunately did not, I asked could they explain the bill before I paid it, they said they could not show me my benefits paper that the manager would not allow it. They said I had to pay the bill and call the 800 number later. Upon scheduling a test at the Baptist cardiovascular institute, I called twice was put on hold for 35 minutes the first time and 20 minutes the second time, then told that it was because the ER was so full that they had to help over there. I understand that there are sick people that need immediate attention, but it seems as though the staff cares very little about being courteous and informative at any level---whether I needed immediate care in the ER for an emergency or a test, the staff seems angry and stressed with very little compassion and even less information. You need to do better Baptist. My rating is a 0.
If possible will give a 0. There is no words to describe the incompetence I have had experience for a 2nd time. I'm still setting in here right now at 11:15pm since 6:23pm that I got here. All they have... more done is an actual CT scan. The day it will be one more hr until the results. But they also said here in there web page that the estimated wait time in a Emergency visit is an he and I'm still here after 6 hrs with nothing done but a 15min CT scan.. Unless there is no other hospital in the word I will be back...
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.8% (0.2% below the national rate)
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