I can only speak to the surgical out patient clinic in my review. My daughter needed her tonsils and adenoids removed. From check in to the pre ops to post ops she was put at ease which lessened her already... more scary experience and that helped calm her anxiety. She is 6 and this was an experience she was dreading but at check in they addressed her directly and the stuffed animal they gave her eased her some as well. Pre ops nurses were fantastic and also addressed her directly and putting her at ease by involving her as they prepared her. They were so caring and comforting that she hardly flinched with the IV being inserted. Post ops treats awaited her and once again the nurses were fantastic with her. Start to finish what would have been very traumatizing was made bearable by some amazing, caring staff that went that extra mile to ensure HER anxieties were calmed as much as possible. We appreciated all of them very much for all they did for her. The next day the post ops nurse even called to check on her. Great care! Caring professionals and staff at BRMC surgical clinic.
I would rather drive to another location than seek care here after seeing how others were treated. ER wait is often 4 or more hours. It was like pulling teeth to get that staff off their phones to help.... more We went over an hour or more between seeing anyone that worked there.
My friend was admitted to ICU. The nurses were at the desks most the night on their phones. One person was constantly moving and busy. I saw that one person making sure there were things for the nurses and patients. The nurses were rude to not only that young girl but also the patients. In the room I could hear the nurses talking badly about other staff, patients, and the facility as a whole.
After the wait and seeing how the staff worked in two seperate areas of the hospital I hope to never need this hospital.
Usually always great!! First thing out of Dr Dana Kinney's mouth was, we don't give put opioids I have a wife and kids and need my licence. Wow. No history was asked nada. Btw I was after a steroid shot... more which I got, not everyone is a drug seeker. Use some professionalism. What a jerk he was.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.8% (1.8% above the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.