Year Established: 1954
Bay Medical is the area’s most comprehensive facility offering a full-spectrum of vital health services to our community. Many of our services are ranked among the best in the nation for overall clinical... more quality including emergency medicine, women’s services, heart care, stroke care, and pulmonary services.
My girlfriend and I were involved in a rather serious motor vehicle accident earlier this evening. We bowl sustained moderate injuries but she on the other hand was a little more critical than me.
The... more vehicle we were driving is a total loss & aside from the cuts, scrapes and contusions sustained by both of us she was exhibiting signs and symptoms of a possible traumatic brain injury.
A standard workup was performed upon our arrival to the hospital. Despite our concerns regarding her altered mental status & odd behavior the staff in the emergency Room blatantly disregarded the possibility of a concussion or maybe even something more serious. We made the nursing staff and doctors aware that she could not maintain her balance, had a persistent headache & could hardly form sentences at-times sounding incoherent.
After little more than one hour in the emergency department she was released.
This was at approximately 4:00 p.m. After returning to our home town her symptoms became worse & her lack of motor skills proved to pose a danger to her personal safety.
Here we sit in the emergency department in another state where our concerns are being addressed with the seriousness the situation deserves...With the proper testing being performed, the diagnoses of a traumatic brain injury confirmed our suspicions...
This is very concerning as she was told by hospital staff that she could resume her normal activities and had we trusted the word of the so called medical professionals And not closely monitored her there's no telling what dangers she could have posed to herself and others...
This is not my 1st bad experience with this hospital and I would highly recommend an alternative such as gulf coast if given the option.
The entire organization is ignorant & lacks professionalism.
I would have loved to give it 0 stars but unfortunately that was not an option...
This has been my worst experience, very unprofessional and poor knowledge from staff. I feel stereotyped and not taken seriously. I had to call in order to get my referrals ( you guys should tell the patient... more that you can’t do anything for them the day of the visit) and nothing was filed. Triage is awful and you guys should know what patients are there for legitimate reasons and what patients are there for other intentions, not generalize and put everyone in the same category. I feel lost and pushed aside. I just moved here from San Diego California and have never experienced this before. Every single patient should be treated with the same care, respect and try to resolve the issue right there and then instead of sending them home and hope for the best. This is how people fall through the cracks. I also called today to cancel my appointment, spoke with 2 employees and they both said that I called the wrong department, one of them was an operator that transferred me to outpatient surgery. They seem lost and untrained. So now I don’t know where to call to cancel my appointment.
Thank you PCB ER. You guys saved my life last night and everyone was very attentive and nice. The check in lady even met us in the parking lot and we did not call ahead. Everyone even laughed at my... more jokes while my heart and eyes were about to explode. Top notch. Thank you.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.1% (0.9% below the national rate)
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