Year Established: 1954
Bay Medical is the area’s most comprehensive facility offering a full-spectrum of vital health services to our community. Many of our services are ranked among the best in the nation for overall clinical... more quality including emergency medicine, women’s services, heart care, stroke care, and pulmonary services.
This has been my worst experience, very unprofessional and poor knowledge from staff. I feel stereotyped and not taken seriously. I had to call in order to get my referrals ( you guys should tell the patient... more that you can’t do anything for them the day of the visit) and nothing was filed. Triage is awful and you guys should know what patients are there for legitimate reasons and what patients are there for other intentions, not generalize and put everyone in the same category. I feel lost and pushed aside. I just moved here from San Diego California and have never experienced this before. Every single patient should be treated with the same care, respect and try to resolve the issue right there and then instead of sending them home and hope for the best. This is how people fall through the cracks. I also called today to cancel my appointment, spoke with 2 employees and they both said that I called the wrong department, one of them was an operator that transferred me to outpatient surgery. They seem lost and untrained. So now I don’t know where to call to cancel my appointment.
Thank you PCB ER. You guys saved my life last night and everyone was very attentive and nice. The check in lady even met us in the parking lot and we did not call ahead. Everyone even laughed at my... more jokes while my heart and eyes were about to explode. Top notch. Thank you.
I recently had surgery on my knee. I was not looking forward to having the surgery at all but from pre-op/registration...all the way to discharge post-surgery, everyone I encountered was very professional... more and courteous. I arrived for pre-op and surgery at the times given-very little wait time and then things began to happen smoothly and efficiently. On day of surgery, everything check-in went smooth and before I knew it, I was ready to be taken back for surgery. Thank you Bay Medical for showing professional compassion and for such a smooth surgery. I have to have a second surgery on the same knee and hope I encounter the same professional individuals again.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.1% (0.9% below the national rate)
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