Baystate Medical Center

759 Chestnut Street, Springfield, MA, United States   |   4137940000   |  
This facility has been reviewed 57 times
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About
Staff & Capacity
56%
(57 reviews)
United States: Ranked #6911
Ranking generated by Best Hospital Advisor

"This is an spectacular..."

Reviewed 3 weeks ago
Liibii Collazo

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Excellent
23
Good
2
Average
1
Poor
2
Terrible
29
Average:
(reviews: 57)
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Liibii Collazo

"This is an spectacular..."

Reviewed 3 weeks ago

This is an spectacular emergency room. Non other made for life threatening conditions. Do not think you will walk in with the common cold and expect to be seen as quickly possible. Your wait time can be... more

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Lisa Arrington

"THANK YOU !! To..."

Reviewed 1 month ago

THANK YOU !! To ALL of the staff at Baystate Hospital that gave such AWESOME care to my brother Lonnie during his crisis. My family and I sincerely appreciate the kindness toward us each time we visited.... more

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ashley Brefort

"My mother in law..."

Reviewed 2 months ago

My mother in law just had surgery I was there visting her and her machine starting beeping called the nurse it took forever for them to answer and then after an hour no one had come to stop the beeping... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
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My pain was "Usually" well controlled
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My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
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Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
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My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
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The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
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Would you recommend this hospital?

Yes I would definitelly recommend this hospital
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Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 100%
(2% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 95%
(1% below the national rate)

Preventive Care

Immunization for pneumonia
Rate - 94%
(2% above the national rate)
Immunization for influenza
Rate - 89%
(1% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 3%
(3% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 15.0%
(0.2% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 12.4%
(0.5% above the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.1%
(1.2% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 21.7%
(1.3% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.4%
(1% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.1%
(0.9% below the national rate)
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