My wife and I had our first child delivered here. Our doctor and all the nurses we met were very friendly, knowledgeable and caring. We received great care during our week long stay here. The rooms were... more very clean and up to date. We were very impressed with the hospital and all the team members we encountered. We can't say enough about how great the staff is here.
My daughter first went to Bluffton after a referral from Adams County. She had been suffering from ear infections in reaction to her medication.... more We had your typical first appointment with the ENT facility on the south campus and they scheduled her surgery for the next month due to schedule conflicts of the staff. (It was a great team, no complaints about the doctor or staff.)
After a fairly smooth process of pre-registration, insurance and estimates for the procedure we received a call stating that they no longer would be providing care, two days before the scheduled date. The worry was from the anesthesiologist, which is understandable. However, Riley had cleared my daughter to receive anesthesia and care at this hospital. She has also never had any complications with anesthesia which she had received in the months prior to this situation.
My daughter is blind and missing the portion of her brain related to speech. Her ears are really all she has in forms of communication. We are now scheduled at Riley, through our primary care doctor, however the earliest we can get in is February.
I feel it is important for some form of communication to be established at this facility between the hospital and their patients. If there was a thought that this procedure wouldn't go through, I believe it is fair to be told much earlier in the process. If not this, an attempt to help us find a team who felt confident enough to perform the procedure or at the very least, an apology from the nurse delivering the news would have been appropriate.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.6% (0.4% below the national rate)
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