Borgess Medical Center

1521 Gull Road, Kalamazoo, MI, United States   |   2692267000   |  
This facility has been reviewed 44 times
Write a review
About
Staff & Capacity
60%
(44 reviews)

"Everything and everyone at..."

Reviewed 2 months ago
Anthony Comport

Is this not the provider you're looking for?


Excellent
21
Good
1
Average
0
Poor
1
Terrible
21
Average:
(reviews: 44)
Sort
Order by

Anthony Comport

"Everything and everyone at..."

Reviewed 2 months ago

Everything and everyone at borgess is great. I was an alcoholic for 25 years and they saved my life. I've been sober since the day I left. 5 years!! Thank you borgess!!

Review details
0  
Timothy Kinney

"No seating in waiting..."

Reviewed 2 months ago

No seating in waiting areas, spend the bulk of your time waiting, poor communication between departments, no directional signage showing where to go, no updates from staff on length of visit or timeline... more

Review details
0  
Jonathan Buck

"Threatened by employee over..."

Reviewed 3 months ago

Threatened by employee over the phone. I never want to come back. I will be driving to Grand Rapids now for medical care instead of this. It’s an inconvenience to drive but an even bigger one to come... more

Review details
0  

No ratings yet

Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 99%
(1% above the national rate)
Aspirin prescribed at discharge
Rate - 98%
(1% below the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 96%
(equal to the the national rate)

Preventive Care

Immunization for pneumonia
Rate - 91%
(1% below the national rate)
Immunization for influenza
Rate - 92%
(2% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Not Available
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 17.3%
(2.1% above the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 14.3%
(2.4% above the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 16.7%
(1.6% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 22.4%
(0.6% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.3%
(0.1% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.3%
(1.7% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.