I got to the hospital ER around 9 pm and was taken back for tests soon after that by the friendly hospital staff. That’s where the good part ends. After the tests, I was transported back to the ER waiting... more room from around 10 pm until 1 am when I decided to leave. The ER was not busy, but I was told that there were no beds available. Because of this, I did not get seen by a doctor. They apologized and told me that I could view my test results online within 12 hours on the hospital portal. The next day I tried to access my records by registering for an account online on the hospital portal. I was able to log into my account, but was not able to see any records and the 12 hour wait period had passed long before. I called the medical records department at the hospital and spoke with someone who informed me that it can take up to 5 days for some types of tests to post to the hospital portal. I told them that I was told by the ER that it would be online within 12 hours. She said that I was misinformed but that she could transfer me to the ER department to speak with someone. ER answered and immediately told me that they could not talk about my visit, my records, or anything else relating to me as a patient. They said that medical records should not have transferred me to them and they transferred me back to medical records. I informed medical records what had just occurred and asked them how I could retrieve my records. The representative informed me that they were open until 4:30 pm and that I could come down to the hospital to retrieve them. She also told me to come to the main entrance of the hospital. So I thanked her and started heading over to the hospital and parked in the garage right next to the main entrance. I came inside the hospital and was immediately greeted by a guy who looked like security. I told him what I was there for and he said that I have to get back to my car and drive across the street to get to medical records. I told him that the woman on the phone from medical records who I just spoke with told me to come there. He said that he didn’t know why she told me that, but he said to hurry because he thought they closed at 4 pm. I told him that she told me 4:30. I drove across the street to medical records only to find that they were closed. While parked there, I called the ER department to see if there was any way to get my records only to be told that they couldn’t talk to me and then they hung up. I tried calling back and let it ring for 3 whole minutes with nobody answering the phone in the ER. If this is how a hospital is supposed to be run, then we are all in serious trouble.
Posting on behalf of my mother who was in the ER on Monday. As far as I can tell she was content with the care she received. HOWEVER, my family, as well as many others who were around us in the ER lobby... more were mortified by how unprofessional an employee was. She said her name was Rachael multiple times during this whole ordeal. We listened to her rant and curse about other hospital employees for almost two hours, with no attempt to be discreet. What seemed to be management came out and listened as we all watched in awe. They all knew we were all listening and staring and made no attempt to take this to a private place to have this discussion. Then, this Rachael character had the nerve to take a personal phone call, calling someone a f**king d*ck in front of us all. My parents said they heard her threaten to tell another employee’s husband she was cheating on him with another hospital employee before I arrived. I’m not usually one to complain about something like this but I have never witnessed something so unprofessional and am pissed that my sick mother had to sit and listen to all of this nonsense that should have never taken place to begin with. Hope management sees this and does something about it! UNACCEPTABLE! We and all the other people sitting in that lobby will be left with this negative memory when we think of your hospital. Thank goodness we don’t live locally and won’t have to return there.
Our 84 year old grandfather was in the ER. 7 family members were in his room, since the outcome appeared to be extremely grim. We had been there all day and headed out to get some lunch. When we arrived... more back, the hospital Nazi of a rent a cop would only allow 2 of us at a time. We explained that we all had been in the back and the condition my grandfather was in, but he could care less. Not one of the staff was willing to assist, until we saw the doctor in the back and yelled for him. Luckily, the doctor authorized us to be in the back and be with our grandfather. The Nazi gave the doctor some lip and allowed us in the back. I can only hope that karma returns the favor to the Nazi cop and he is treated just as badly as he treated us. My advice is to go anywhere else, but Brandon Hospital.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.9% (0.1% below the national rate)
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