Carolinas Med Center-mercy

2001 VAIL AVE, Charlotte, NC, United States   |   7043795000   |  
This facility has been reviewed 113 times
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About
Staff & Capacity
53%
(113 reviews)
United States: Ranked #7219
Ranking generated by Best Hospital Advisor

"My wife came in..."

Reviewed 2 weeks ago
Daniel Smith

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Excellent
28
Good
15
Average
10
Poor
11
Terrible
49
Average:
(reviews: 113)
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Daniel Smith

"My wife came in..."

Reviewed 2 weeks ago

My wife came in the emergency entrance with pain at 10 and vomiting. It took an hour to get into a room, which wouldn't bother me if they would care AT ALL about trying to help the pain while she waited.... more

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Daniel Smith

"My wife came in..."

Reviewed 2 weeks ago

My wife came in the emergency entrance with pain at 10 and vomiting. It took an hour to get into a room, which wouldn't bother me if they would care AT ALL about trying to help the pain while she waited.... more

Review details
0  
Ashlan Curry

"SERVICE SUCKS FROM JANICE..."

Reviewed 3 weeks ago

SERVICE SUCKS FROM JANICE AND ANNICA WHO BOTH HAVE THEIR NAME TAGS COVERED UP BECAUSE THEY MUST KNOW THEIR SERVICE SUCKS. NOT INVITING AT ALL. NO SMILES. NO PERSONALITY.. JUST DRY AF!! THIS PLACE DOES... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 100%
(2% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 100%
(4% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 98%
(6% above the national rate)
Immunization for influenza
Rate - 95%
(5% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 98%
(equal to the the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.8%
(0.4% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 9.8%
(2.1% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.8%
(0.5% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 22.2%
(0.8% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.0%
(0.4% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.6%
(1.4% below the national rate)
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