I absolutely love the labor and delivery staff that helped me give birth to my daughter on Monday. They made the experience so wonderful and not once did I ever feel like an inconvenience to them. They... more are the most compassionate people. They took wonderful care of my daughter in the Nursery and always made me feel like everything was going to be okay. Thank you to every staff and doctor that made me feel calm and loved. I will definitely be coming back if the chance ever came up!
Heartless and careless. These are just a couple words I will now use to describe your hellish ER staff.
It seems one needs to be bleeding from several orifices in order to receive DECENT medical... more attention.
You "look" fine? Then Castle's ER staff will write you off as just another person wasting their time with an imaginary ailment.
Less than two weeks ago the doctors, nurses, and aides in Castle's ER - FAILED MY PARENTS. I truly think that they do not care, because it's just another body passing through, and no longer their "problem".
If you absolutely must go to Castle ER - be very, very careful and watchful for yourself and your loved ones because they are heartless and careless here.
I appreciate great customer care and I am sure that there are staff here that do exceptional work. Thank you to all of those type of staff.
But on the flipside you also have careless staff who seem... more to have forgotten about basic human kindness.
Not everyone who goes to the ER is lying or faking their pain. I do not know if some, if not all, of the ER staff are jaded and have come to treat all patients when they arrive as if they have delusional health problems; this is not right to do.
I come from a family who only goes to the Doctor if there is a serious issue, so taking oneself to the ER means its beyond serious. We also weigh the options, its the weekend so they will probably be less helpful, etc. So when a family member goes in with a headache, it is not something of little consequence. As was the case two days ago.
I am not sure why the ball was dropped, but it was. Dropped, ignored and dismissed. Hours after arriving at the ER a ct scan was finally read. Bleeding in the brain. Again seeing patients as if they are there to win an oscar should not be how you view all patients.
When a patient falls from the bed and a family member is calling for help and pressing the call button, is it protocol to turn off the light without checking the patient? And having the family member press the button repeatedly, while calling for help and trying to keep the patient from doing unknown harm to himself from the iv lines that are connected because he has bleeding in his brain and is disoriented? Is that the protocol that is supposed to be followed?
This review is for that specific incident. As i stated before, the staff at the hospital as a whole are not all bad. Even though moments like these make it hard not to see the institution in a bad light.
Also, if you have Adventist health as part of your moniker, the way you practice is a reflection or witness of God.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.1% (1.1% above the national rate)
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