Twenty minute so far trying to find out if my friend is still in the C & W. They need to answer the telephone occasionally.
Nine months later......worst than ever. The computer that answers the... more phone has not been set up in such a way that it can put you though to a human being when it can't understand what you want. So it tries a range of random departments. I ended up being put through to Mental Health (not entirely inappropriate after 40 minutes) and a helpful man there said he would put me through to the switchboard but, after another half hour, it became clear nobody was going to answer. UTTERLY HOPELESS.
Terrible experience! I have just had major abdominal surgery and was on the Chelsea Ward which is private. I have had several operations in my time but never have I experienced such appalling aftercare.... more They might as well have had a vending machine of drugs as the lack of any care was just shocking. I am very surprised this could happen on a private ward in such a well known London hospital. Apparently the rest of the ward is full of older chronically ill patients paying privately and so their focus is on them as that's where they make their money - also old patients usually don't or can't complain. Explains a lot!