The staff was great. They were very understanding of my concerns and stopped to explain processes to me. The only reason it got 4 and not 5 was the wait time. I know in an er you will be there longer but... more it took hours for a doctor to even come in and evaluate the situation.
What a terrible experience we had with our 18month old. She needed stitches in her lip. We were referred to Children's because of her age and the location of the split we were told sedation would be best.... more Well, in 2 hours we saw 6 different nurses, 2 different doctors, and when it came time for the stitches, one doctor came in and expected my husband and I to hold her down. She was thrashing around, he had to redo the stitches twice. When I asked about sedation, he said no and moved on. I had to ASK for a nurse to come in and help. Pretty sure she wasn't numb either. The put a gel on her lip but she just sucked it off. The nurses were nice (all 6 of them), which is why there is more than 1 star. There was NO consistency and I am wildly upset that my daughter was coughing up blood and bleeding so badly and this doctor, Dr.James Scott, still would not consider sedation.
This pertains to the Sleep Study portion of the hospital - which I feel is kept completely separate and operated differently from the rest of the hospital. At least, I hope it is based on our experience.... more
I had to have my 10 month old do a sleep test due to several issues he had from being born prematurely. When we arrived, we were escorted back to the "Sleep Study" area, and shown to our "room". I say "room" because it was a large closet. There was barely enough room for a crib for him, a small cot/unfolded hospital chair for me, and the equipment. There was absolutely nothing baby-friendly about the room. There were no toys, no distractions, no room for him to crawl without getting into wires, nothing. We were left alone in the room (they only allow one person to come with the person getting the study) for over an hour. During that time, I tried once to put him on the floor so I could fill out paperwork, and he immediately grabbed a handful of human hair that was on the floor and tried to eat it. I picked him up and started looking at the floor and realized it was absolutely filthy (it was off colored carpet, so I didn't realize it right away). There were discarded staples, hair, and pieces of trash everywhere. I tried to find someone in the tiny little lobby outside of the sleep study room for over half an hour, and there was no one. There was a lock on the outside door, so I couldn't leave the area. I asked twice and was finally given 1 single light up toy for my child to keep him occupied in his little crib and was told that the 4th floor play room was "off limits". Keep in mind, this is a small child who is hyperactive and barely sleeps. I was left with pacing our three feet of floor space while trying to comfort a bored and frustrated baby (who is only happy when on the go) for over 2 hours while he cried and screamed. This is a child who is very difficult to get to sleep even after a day full of activity, so having no stimulation for the hours before bed was almost assuring us he would not sleep well for the test - a fact I tried to explain to the guy running it. Once I finally did get my little one to sleep (after midnight - 5 hours after we got there), he rolled onto his belly and promptly displaced his nose cannula. The tech came in and roughly flipped my son onto his back to fix the cannula. And thus ensured another hour of screaming and trying to get him back to sleep. Needless to say, if we ever need another sleep study, we will NOT be returning here.
Rate of readmission after discharge from hospital (hospital-wide)
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