Children's Mercy South, conveniently located at I-435 and Nall Ave, in Overland Park, Kan., brings the nationally recognized care of Children's Mercy Hospital to families in the southern part of the Kansas... more City metropolitan area.
My main complaint is about the billing department. DO NOT sign up for auto payments. They withdrew too much money one month and I was told by the representative, "Oh yeah, sometimes even if your balance... more is zero it'll continue to withdraw the full amount for a while." So she assured me that I'd get a full refund check and that she had stopped the auto payments (there's no way to do it online, you have to go through a representative). Well one month later, no refund and they are continuing to charge me despite a NEGATIVE balance. I called again and sure enough, I'm still signed up for auto payments and they hadn't refunded any of my money (about $500). I'll wait until next month to see if it actually took this time. I tried to stop payments through my bank but because I did it through a debit card they'd have to reissue a new card and I don't want to redo all my automatic payments because of one company's problem.
We had great service otherwise with the medical staff. Just please fix your financial computer system. It is immoral to KNOWINGLY keep drawing money from accounts that have ZERO or NEGATIVE balances. If I hadn't caught this early I'd easily be out by thousands of dollars in a few months time.
I used to love children's mercy but there level of care is bad. waited five hours then left without my daughter being seen.she went in with an eye injury. We will have to see another doctor. I am switching... more my kids they will no longer be seen at children's mercy. They wasn't calling anyone back. one of the nurses was yelling at a special needs girl. Told sit down there is nothing wrong with you.
I just spoke to a representative on the phone. If you get Jill, you know what customer service is. I had a lot of questions and she remained very kind and patient. Their hospitals are always very clean... more and it's heartwarming how the staff helps their patients.
Rate of readmission after discharge from hospital (hospital-wide)
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