Citrus Valley Medical Center-ic Campus

210 West San Bernardino Road, Covina, CA, United States   |   6268142468   |  
This facility has been reviewed 33 times
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About
Staff & Capacity
52%
(33 reviews)
United States: Ranked #8629
Ranking generated by Best Hospital Advisor

"My husband goes to..."

Reviewed 1 month ago
Priscilla Hoke

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Excellent
12
Good
1
Average
0
Poor
1
Terrible
19
Average:
(reviews: 33)
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Priscilla Hoke

"My husband goes to..."

Reviewed 1 month ago

My husband goes to the wound care center which is attached to the hospital. The laundry dept. never has clean shorts for the patients to wear in the hyperbaric chamber, so the nurse is forced to give semi-disabled... more

Review details
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Priscilla Hoke

"My husband goes to..."

Reviewed 1 month ago

My husband goes to the wound care center which is attached to the hospital. The laundry dept. never has clean shorts for the patients to wear in the hyperbaric chamber, so the nurse is forced to give semi-disabled... more

Review details
0  
John J. Sanchez

"Horrible experience at this..."

Reviewed 1 month ago

Horrible experience at this alleged "hospital". My recent bout with pneumonia determined by a walk-in ER visit and my subsequent mistreatment and abandonment from the hospital nursing staff and the hospital... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
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No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 97%
(1% below the national rate)
Aspirin prescribed at discharge
Rate - 98%
(1% below the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 98%
(2% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 84%
(8% below the national rate)
Immunization for influenza
Rate - 86%
(4% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 13.0%
(2.2% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.0%
(1.9% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.4%
(0.9% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 24.1%
(1.1% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.5%
(0.9% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2%
(0.8% below the national rate)
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