Citrus Valley Medical Center-ic Campus

210 West San Bernardino Road, Covina, CA, United States   |   6268142468   |  
This facility has been reviewed 31 times
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About
Staff & Capacity
59%
(31 reviews)
United States: Ranked #7227
Ranking generated by Best Hospital Advisor

"my father is there..."

Reviewed 2 months ago
elle effe

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Excellent
14
Good
1
Average
0
Poor
1
Terrible
15
Average:
(reviews: 31)
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elle effe

"my father is there..."

Reviewed 2 months ago

my father is there now with west Nile virus we were told he had a gone into a coma and his brain is not responsive, yet he is opening his eyes and gagging on the ventilator now to me that seems as though... more

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elle effe

"my father is there..."

Reviewed 2 months ago

my father is there now with west Nile virus we were told he had a gone into a coma and his brain is not responsive, yet he is opening his eyes and gagging on the ventilator now to me that seems as though... more

Review details
0  
Starena Robertson

"The staff/nurses in Emergency..."

Reviewed 3 months ago

The staff/nurses in Emergency are very friendly, helpful, and caring. My boyfriend who isn't used to the hospital experience was very worried and anxious and the nurses made him feel safe and taken care... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
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7 or 8
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6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 97%
(1% below the national rate)
Aspirin prescribed at discharge
Rate - 98%
(1% below the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 98%
(2% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 84%
(8% below the national rate)
Immunization for influenza
Rate - 86%
(4% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 13.0%
(2.2% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.0%
(1.9% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.4%
(0.9% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 24.1%
(1.1% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.5%
(0.9% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2%
(0.8% below the national rate)
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