ER staff was very quick, doc was on the ball, explained and asked questions...Between ER and 2nd floor things went south...med list with my mother's prescribed medications, dosage,& times give were lost!!...Mom... more has neuropathy, they had her suffer in pain all night & morning refusing to give her any pain meds..We have went to this hospital for 13yrs, NEVER again...My family will drive a hour to battle Creek for lab work and hospital stays or ER visit...this hospital reputation was bad already, continues to get worse..you have lost three patients..
When I dislocated my knee cap and fractured my ankle as a 16-year-old girl, this hospital had me sit in a wheelchair in the waiting room for over two hours. I was shaking and in shock; I mean my knee was... more on the side of my leg! And I sat there. When I was finally admitted to the back I sat IN THE WHEELCHAIR for another hour before I was seen. The nurse who took me back for xrays was not gentle in twisting my leg to where I was screaming and didn't even bother to scan my ankle which I kept telling them is where the pain was. It felt like my ankle was on fire, but they told me it was a sprain and focused on my knee. Without even checking out my ankle. A year later my ankle gave out on me as I was stepping down from the stoop in front of my house and I was rushed to a DIFFERENT hospital that proceeded to tell me I had been walking around on a fractured ankle for a year that had not been treated. Thanks guys.
And the worst part? We were still charged by this hospital for a bed I never had and an emergency doctor I never saw.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2% (0.8% below the national rate)
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