Some times the visits are fantastic. Other times it's a nightmare. I visited the ER for severe abdominal pain and vomiting had me waiting 3 hours without any help. Meanwhile people with a leg cramp and... more nose bleed get right in. (Not exadurating) Whoops! They forgot about me....
Every person and medical professional I know has had at least one bad experience at CHOMP. I don't know if it's a management thing or what? I'm not even going to start about my experience when my child was born.
I am glad to be able to give this Hospital five stars for it's Emergency Room care. I fell and hurt my ribs on 8/20/17 and wound up at the
Emergency Room at Monterey Peninsula Hospital.
From... more the minute I walked in (hurting but, able to walk), everything could
not have been better. The waiting room was quiet and calm (Thank God for that-meant no-one was badly hurt at least for that time) There was one other patient before me and as soon as she was taken away to a
cubicle, I was checked in at the Front Desk and sat to wait for my turn
to see a doctor. By then, my daughter, had come in and she waited with
me. After a short wait, I was called and my blood pressure was taken
by a nurse, right there in the waiting room. A volunteer then, guided my daughter and I, back to a cubicle.
Within minutes, a doctor arrived and she ordered some x-ray's and
was so kind and knowledgeable. The X-Ray technician, greeted me
with a wam smile and was gentle and nice, as she took the x-ray's.
I was back then in the cubicle and again, within a very short time, Dr.
Catherine Seo came in, with the xray's in her hand. She gave me a
warm smile and told me that I was ok - no rib's were broken. As the
pain was a bit severe, she assured me that she would send in a
prescription to the pharmacy where I could pick it up on my way
Then, a nurse came in and bound my rib's and gave me her full
attention. So, all in all, a very good experience at an Emergency
Room. No-on want's to end up at an Emergency Room but, if it
happens and the staff there, are compassionate and efficient, it
is so helpful and one is so grateful for that.
I want to thank Dr. Seo, the X-Ray technician, Kathleen, the nurse, Betsy
and Chris, who took my blood pressure. They helped make a scary situation (falling, at the age of 77 is a bit worrying ) far less scary and
every minute I was at the Emergency Room, I felt in good hands.
Thank you all, so much-
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 13.1% (2.9% below the national rate)
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