I went to visit my cousin in the ER. As soon as my family and I walked up to the security guard’s window, he began asking unnecessary questions and making rude remarks. He asked us why we were there,... more and I said we were there to see a family member. He then asks for the patients name. When we tell him he says, “and you are all here to see him?” He had an attitude the entire time. When we walk in to speak with the woman in the front desk, she said that we were not allowed to see my cousin and that she could not disclose any information. My family & I were still worried and wanted to be assured that my cousin was okay. We stepped aside from the front desk and called our cousin, who was previously allowed back to see him. Then both of the security guards continuously asked what we were doing and why we were still there. We weren’t even standing aside for a minute when we already had 2 security guards aggressively telling us to leave. They said, “Why are you here?” “What is wrong with them?” “You have no valid reason to be in the hospital.” “You all have to go.” “I’m going to call the sheriff down here.” My family said that they were racists and one of the security guards said, "that's everywhere." basically acknowledging that that's what was happening. The nurse eventually came up and said, “listen I don't want to have to call the police.” My family and I did not understand why these “security guards”, were so determined to make us leave. One of the security guards began yelling at us and screaming, “move.” At that point, I feared for my safety and my families safety. I begged my family for us to just go, because the security guard had become so violent. When we walked out, the sheriff department was pulling up and we approached them. We explained to them what happened and they referred us to Patient Services the following morning. I will be going up there along with my family to make a report. No one should feel unsafe or in danger when security guards are around. I will be traumatized to walk in to Cooper’s ER for the rest of my life..
I just had the week from hell at that place. My urologist called me on Monday to come to this awful place, I can't even relive all the details. That will be saved for the huge complaint and suit to follow.... more It was actually worse than hell, several of the nurses along with interns were EXTREMELY rude. The last straw was being thrown out of my room today because a couple nurses had to be moved to different areas of the hospital, when they knew I would not have a ride home for 4 more hours. That's one of the patient rights, it is to be made sure that we are not discharged without adequate access to transportation home. Yet I was thrown out and told I had to leave 4 hours early. If I could give them no stars I would, I am changing all of my Drs and will never step foot in there again unless it's with my attorney. This was just 1 of many incidents, it was just really the last straw.
I had major spinal surgery on May 24 2017. Health aides wonderful. Post op a disgrace l screamed as an inept nurse tried to put in a line. Knowing my intense fear of sedation , since I've had MS since... more 1994, even my oral surgeon took precautions doing a minor procedure, a gang of nurses came at me held me down n put me out. After that it's just was a disinterest in me as a patient, l had replacement of my lower disc's from 2 to 4, my own body feels foreign to me, doctor doesn't call back only arrogant nurse. So my experience at Cooper not positive, even though l was born here!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.8% (2.8% above the national rate)
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