My uncle discharged from hospital was terrible. Needed feeding tube formula but was not organized and home health closed. Dr wrote wrong script that pharmacy could not fill so had to go back to 3rd floor... more and get a floor Dr to rewrite then back to pharmacy to fill. Process took from 8 a to 5 p to complete everything. This is not good all the way around communication hand offs are not there. Some staff really care and look for answers for you but most are just doing a job. When a person in hospital for 12 days it is a great day when you finally get to go home and should not take all day with this type if disorganization. Covenant really blew it. There was a nurse Tammy she helped as much as she could and I feel for her. This was 3rd floor Sat 10/28 Covenant Hospital. I do not recommend I will recommend Allen.
The doctors are great - the Covenant (Mercy) system not so much. Scheduling is a challenge. Adequate staffing is ridiculous. The wait at admissions can be lengthy with one person doing it all. Phone... more call result in nothing but frustrating automated messages. A new computer system has been incorporated over the last few months - and they were ill prepared to do so resulting in some chaos in the offices. No longer the well-run hospital it used to be.
HORRIBLE experience in the ER ! Have and 11 ur old.with autism/aspbergers ODD AND ADHD . He had to be admitted to ER bc of violent meltdown. VERY violent meltdown. After being locked in a room for 2 days... more because they could not find a bed at a psych unit THAT will except 11 yr. Olds (covenant will not house them that young). The day he was moved to counsel bluffs (yes, 4.5 hrs away) he had an oppositional diffiant disorder episode where he would not take his meds. The nurse made me leave the room and was screaming at him which in turn made him lash out worse, it was a horrible experience for a mother to have to hear all of this through a locked door. The ER employees are lacking in knowledge of dealing with mental illness they have little to no empathy. I had to have someone call the administration to complain about what was going on and after 2 days of being looked at like I was the.worst mother on earth and he was demon child I FINALLY got an apology from a Dr regarding the nurses behavior which was a weak apology at best. I WILL NEVER EVER GO BACK TO COVENANT U QILL GOT TO ALLEN OR IA CTY . Covenant had a horrible reputation as I have heard a lot of things from a lot of ppl about their level of service and care.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3% (0.7% below the national rate)
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