My daughter was at camp in Palm springs, when I received a call that she got ill. I drove 2 hours to see her and take her in to the hospital because she wanted us to take her in and not call an ambulance.... more while driving to her I had her on the phone in speaker, calming her down and telling her to call 911 if she felt like she couldn't wait for me any longer. I checked in to the nearest hospital at palm springs (Desert Regional Medical Center) RN that happened to be at front desk when I arrived was SO RUDE! I checked in and waited and waited to be seen and after 1 hour not seen by any doctor or any one in that matter, I left and took my daughter who was in so much pain. She was trying to stay clam and be patient. But this hospital is trashed out. One teen arrived with her mom very calm and looked around and saw there was allot of people waiting and she yelled and PRETENDED to be dying by screaming and fake crying and what did this OVER STAFFED with lazy people hospital do, they took her in before everyone else that was there waiting for hours to be seen. Because my daughter was not yelling or screaming it didn't mean she was not in severe pain. SO unprofessional!! I drove from Palm Springs to Riverside 1hour and 20 minutes to (Kaiser) where within less than 5 minutes my daughter was hooked to an IV and treated in a bed in the emergency room. The doctor came to see us like 3 times while there , they took blood test and urinalysis test and every result was given back to us within one hour of being there. It is worth every penny we pay for Kaiser they are so PROFESSIONAL! At Kaiser you don't see people walking around doing nothing and You see people really working hard on providing the care these ill patients deserve. Just they way they should be seen urgently in a EMERGENCY ROOM, it is called EMERGENCY for a reason. Instead of an emergency room this place walks around like it a regular medical office. If you work at a ER, be prepared. Not every medical group will be as professional as Kaiser Permanente, but every medical group should treat their patients they way they deserve. With URGENCY! And they should be seen a suitable time frame. The staff is so inconsiderate, they are laughing loudly among themselves while there is people ill who wants be be around people laughing while feeling ill. You work at a ER be considerate.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.2% (0.2% above the national rate)
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