Staff do the best they can under some very poor management, got fed up with the other whinging patients though. Go private people if you think it's that bad. You'll miss the NHS when it's gone, remember... more how we were told the gas, electricity and railways were going to be so much better when they were privatised? Don't believe the hype. Five stars for the frontline staff that have to tolerate the type of rudeness from people that would get them arrested if they said into a copper.