Boyfriend received surgery in mid June at Dukes in an attempt to correct nerve damage from a previous surgery/injury. He had previously broken his ankle, and had to have pins and plates put into his ankle.... more after about 2 weeks, 2 stitches started breaking loose, so they removed all his stitches. A couple of days after that the surgery wound completely reopened up on it's own at night like around 9pm. We took him to the ER, because this like 5 inch wound on his ankle split open. We didn't know what to do - it was a very deep open wound. The ER Nurse was sorta rude about us showing up to the ER to begin with, asking if we had try to call his doctor. I guess we didn't realize we should sit at home, and call into his doctor and leave a message with the message service. To us, it seemed pretty important for him to get seen ASAP to prevent the wound being open, and further injury, or infection. I guess in part we didn't quite understand that they were not going to sew it back up again or seal it together. The nurse was sorta rude about the whole thing acting as though we were wasting her time. A doctor did come in to see him, but said they couldn't do anything to treat him because it had not been at least 30 days from his surgery date. Apparently when you have surgery, no other doctors can treat you except your surgeon, so we waited while they contacted his surgeon. I told the doctor we could go home, and just call his surgeon from home (since we felt sorta unwanted and putting them "out"), but he said that we might as well stay. After contacting the surgeon, the surgeon advised to do a "wet to dry" packing method. The ER Doctor then had the nurse come back in, and show us how to do it. My boyfriend did this method for a few weeks before going back to see the surgeon, then he finds out the nurse had showed him the wrong way. Here we are in mid-september still doing this "wet to dry" packing the wound. It is healing somewhat, but is still open.
Note - nearly 3 months later - his surgery site is still open. The only alternative option discussed with the surgeon late into the healing was possibly a skin graft but that it would not work because of the wound being on his ankle it would rub in his shoe, and not take properly.
I don't necessarily think that there is a single incident here that requires all attention, but rather the questions of couldn't they have been more polite, more correct, more helpful? Would contacting some sort of wound specialist help speed up the healing process, was there any other methods that could have been utilized to get him back on his feet quicker. He's been off his feet and not working for 3 months now... His surgeon told us right after the surgery that he was supposed to be able to walk on it and work on it right after surgery. That simply has not happened.
Before he even had the surgery I begged him to go to St. Vincent, that's where I had my last surgery, and I loved it. He thought Duke's was good enough. He thought it'd be OK. I hoped for the best. I hoped that all the negative stuff I had heard wasn't all true.
I can confirm some of the other complaints too though from over the years. As a long term resident, It's not just a not liking something because it's in your town. It's much more than that. There is a whole lot of validity in the complaints. Like the staff laughing and joking around instead of helping people in the Emergency room. I've seen it for myself. When you have a loved one injured, and you are truly afraid for their well-being. The LAST thing you want to see is the nursing staff joking around, and acting like helping you is an annoyance to their "fun".
If Dukes wants to compete with the other hospitals, it needs to be completely changed from bottom up.
I would give zero stars. First my father had neck surgery at Lutheran in Fort Wayne which was great. He seemed fine and was released the next day. That night, he fell and laid on the floor until the caregiver... more found him. Called Dukes EMS despite being told that he was 48 hrs post surgery, attempted to get him up without his neck brace. Then they put his brace on and still man handled him into my Moms wheelchair, took him downstairs in a chair elevator, and made him walk into the ambulance. When he got to Dukes, they left him in soiled underwear despite having clean ones on. The EMT was asked to remove them when we realized they were wet. So he cut them off after being told to not move Dad or have him sit up due to not knowing if he had reinjured his neck. The EMT cut them off and threw them in to to bag on top of his clean clothes. I asked the nure for a urinal and she just handed me one and did not offer any assistance. Nurses were rude. Acted like the only thing wrong with Dad is dementia. Well, today, we are on our way to Lutheran because he is so weak he can't stand, he can't urinate and he evidently hurt his foot in the fall which Dukes did not even check. I will never darken their door again. Horrible place
We've been sitting there emergency room for over an hour. And not one nurse or doctor came in to check in. All that needs to be done is an ultrasound, but yet has it happened. They have very poor service... more here. I definitely don't recommend coming here. They would rather sit out there and talk to each other, then care for there patients
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.9% (1.1% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.