Horrible place for billing and payment plans! I was set up on a payment plan with the appropriate payment to pay it off in time allowed and Dupont STILL sent me to collections! None of my payments were... more ever late and were automatically taken out. Not good customer service or communication on their end. Greedy business!!!
Had to take my boyfriend there a few weeks ago for sever pain, the PA came in, jerked my boyfriend around that made the pain worse, he also was short and seemed to have an attitude about the whole situation.... more My boyfriend tried explaining what pain he was having and where and the PA named Ben didn't want to listen and was so quick to dismiss my boyfriend from trying to talk. The doctor came in asking about immediate surgery, about my boyfriends insurance and if it was good or not, never took xrays or even asked for that matter which floored our family doctor later and kept pushing the surgery and meeting with the surgeons, our family physician told is not to jump on surgery just yet when we saw him two days later. The nurse asked my boyfriend his pain level, wrote it on the dry erase board, they loaded him up with meds, forced him to walk out of the room while he was still in the same amount of pain, got him back to the room and discharged him right away. They didn't even come to help him into the wheel chair they sat outside of his room by the way and then the nurse acted annoyed when I asked he to wheel him to the waiting room. At the waiting room to leave they jumped us for a payment before we even parked his wheel chair and then let his dad and I wheel him out to the car ourselves with no assistance or even asking if we wanted help. This place is a joke, ran by rude staff. I am disgusted with how we were treated and will never recommend this hospital to anyone.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.5% (0.5% below the national rate)
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