I was very disappointed by the care I received at Sparrow's Emergency Room (Michigan Avenue). My wait time exceeded 7 hours, I received treatment that was very expensive (and which I deemed inappropriate... more to my situation), and was discharged without a satisfying diagnosis. I presented my dissatisfaction to Sparrow's Patient Experience and Risk Assessment departments. While they were somewhat sympathetic towards my negative experience, they did not find it fitting to readjust the amount they billed me for what I believe to be notably substandard service. As such, I am currently unable to recommend this hospital. I like having access to a local hospital, and I hope that in the future Sparrow improves their patient care.
My daughter was a shooting victim this summer. The first stages of care were awesome but once she was moved from her first ICU room the care and well being off my daughter went downhill. She was stolen... more from by a nurse, I had to perform things for my daughter that no mother should have to do for her daughter whose just been shot. She was discharged on August 10, 2017 and had yet to receive any therapy for PTSD among other things. She's had no after care and we are now into October. It's been over 2 months. The care and treatment she received during her stay there after the first 24 hours was appalling. This has always been my choice of hospitals but no more. Many of the people we dealt with seemed as though they looked down on us. This saddens me but I truly hope no other families go through what my daughter and my family endured. Shame on your Sparrow hospital!!!!
Not sure why there are so many bad reviews. So far we love this place. My wife is going through a very difficult pregnancy and they have been great. We've had 25+ visits combined between Sparrow Ionia,... more and Sparrow Lansing. Many great people work here.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.6% (0.4% below the national rate)
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