My wife had our baby here in August 2017. And first off most of the nurses here are amazing. They have the billing so screwed up it is unbelievable. We spend countless hours on the phone every month with... more Blue Cross. Elmhurst was told many times that the baby was to be put on my insurance, not my wife's. They have double billed almost everything to both of our insurances. When we call and ask them they don't even know how much they've billed to each insurance. Also 9 months later they are still processing bills but they are now dating them in 2018! We have not been there in 9 months!!! I can't even imagine how much money they over bill for every year.
UPDATE. It's another month gone by and it's still screwed up. I called and asked to talk to a supervisor today and sat on hold for 15 minutes before I was disconnected. Called back same thing. Called back same thing again. I'm convinced they just don't care.
Best ER visit ever, we thought our son had pink eye as he was having some moderate discomfort and couldn’t keep his eyes open during the day. The attending physician’s bedside manner was excellent... more and he explained everything that he was doing while also listening attentively as my son explained how he was feeling. Administered drops, he didn’t have pink eye, however cut his iris apparently.
Nice job overall, thank you for taking care of my family.
Registration was prompt and very personalable as well.
16yr old daughter burned her elbow and forearm on hot steel. Went to the ER.
Took her in..triage nurse documented burns and blisters. Saw md... stated" it's a burn..no blisters..put ice or cold water... more on it!" Are my daughter, my self and triage nurse having vision problems?
My daughter is in pain...elbow blistered..
Told to put ice or cold water on it?
Finally gave her something for pain...then discharged!
The admitting staff member spent more time with my daughter then the doctor did!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.0% (equal to the the national rate)
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