Every aspect of this surgical experience was explained in great detail and all pertinent questions were answered in an easy to understand format to me. Very professional and friendly atmosphere from start... more to finish. Total knee replacement went well without any complications and surgical staff visited me with caring followup. I would recommend Evergreen hospital and Pro Ortho Dr. Neil Roberts to my friends. Cheers
Tricked me into going to the ER when it was blatant that I just wanted to get a walk-in appointment. They were extremely quick to send me in and give me a single shot just to charge me a massive ER bill.... more Then they gave me extreme attitude about it afterwards. DO NOT GO HERE EVER!
My boyfriend came here in an ambulance after busting out his knee. He was in considerable pain, and as soon as we got into the patient room, some guy named David Stowe (who was in no way involved in treating... more him) walked into the room, grabbed his knee, and said, "looks like your patella is broken, that sucks" and then walked out.
For a medical professional to grab a patient's injured body part IMMEDIATELY after being admitted to the ER is so unbelievably callous that I was in shock when it happened. Complete disregard for someone's injury.
Our experience hasn't improve from there. He had X-rays taken, and we have been sitting in this room WAITING for an MRI scan for 3 hours. 2 hours ago, we were told it would be an hour. No one has come by to check on us besides when we press the page button. No updates, nothing. After paging the nurse yet again, now we've been told it will be at least another hour.
I am very grateful this was not a life-threatening emergency, because I have very little confidence his life would have been saved.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.6% (1.4% below the national rate)
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