Staff should take some classes on customer service. I'm shocked their customer satisfaction is at 60% as posted in the hall by the nurses station. My disabled brother who cannot talk, or walk wasn't spoken... more to by most (not all) of the nurses. He is not able to express his desires in a standard way. And has been accused of assaulting the nurses because he spit and scratched them. My husband who was trying to help protect the nurses, was thrown out of the hospital for alledged abuse by trying to protect the nurses. This hospital has a long way to go to improve customer satisfaction. I wish this was the exception but this is our 4th visit and each has been a horrible experience. I wonder how disabled patients without family members involved get treated.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.5% (0.5% above the national rate)
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