Maybe its just how things are now w/ cuts in spending, however after sitting in a cold air conditoned room for close to four hours, one would expect an offer of water or something?! Coffee would have been... more wonderful, a warm blanket, even an extra pillow. The nurse was cold and unfriendly, the primary doctor was informative yet we had to wait two hours longer than told us for an ambulance transport. The attending physician was very friendly and helpful. We came here because 35 -W was closed and it was closer, but next time we'll head straight to Fairview University Riverside Hosp. We've always had positive experiences there. Over all, disappointed with the customer care given at Fairview Southdale. And also how unfriendly and unhelpful the nursing staff were.
The emergency room staff are outstanding here. Efficient, knowledgeable and great communicators. The level of care is top- notch from the minute you walk in the door until you're released. I've been there... more several times over the last six months and we experienced the same exceptional care and service every time.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.0% (2% below the national rate)
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