RUDE ER Nursing Supervisor. ABSOLUTELY NO customer service skills. I asked if they could possibly deal with an abscess on a jaw or if there was an emergency dental office available to the public in Norfolk.... more She did not listen to my question and kept saying that she could not give medical advice. I said that I did not want her advice. I just wanted to know if they could see my brother. She then repeated the fact that she could not give medical advice. I called the RN working in ER...she YELLED the same thing at me. She was loud and would not even let me finish my sentence. Seriously, this is how staff treats people? I will take my business elsewhere.
I was referred to Dr Bailey in the morning and they managed to get to me in the same day. There was a little bit of a wait, but as with all surgeons they are very busy. And with being busy usually means... more they have a poor bedside manner... Not the case, Dr Bailey and the attending Dr who was with him were super nice. They have this amazing way to make patients feel at ease. I honestly have no complaints. I have met with other surgions in the past in the Norfolk area and not only was he very short with me, he did not explain the surgery or the risk. I was having my gallbladder removed. He didn't even come in and see me after the surgery.
I noticed a few patients getting upset in the waiting room because they were having to wait a little longer than normal. But one thing most people do not understand about specialist is they are a specialist for a reason, and any "GREAT" one will take the time needed with each patient. I feel that I got the best treatment from Dr, Bailey. I am sorry that I can not remember his attending who was with him. Because he was awesome to.
You Both are Rock Stars;
Thank you for getting me in on such short notice and for taking the time to do the research needed to figure out what's going on with my foot.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.7% (1.3% below the national rate)
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