The absolute worst and most unprofessional hospital I have ever been to. It is honestly scary that this place hasn't been shut down. My wife had to go here after a terrible wreck. We hit a horse, so naturally... more my wife was covered in horse blood. . She went into the ER with broken ribs, broken hands, several concussions, and a lot of other things... instead of the nurses taking care of her they were to grossed out by all the horse blood and insisted she shower there before they would do anything. When I told them she couldn't stand and shower until they checked her out they became very rude in front of my injured wife. When my wife started crying so badly from the treatment they were exhibiting they finally calmed down. If my wife had been able to travel I would have taken her to Logan instead of this awful hospital.
As a patient with brain cancer and multiple types of epilepsy I have been in their ER 3 times within the last 7 months and I am rather dissatisfied. One of my complaints is that I did not receive written... more discharge instructions for ANY of my visits despite my cognitive deficits and poor health. I, and everyone I know, have always received discharge instructions in writing (typed on paper) from other hospitals/ERs regardless of why the patient had visited the hospital/ER. Logan Regional, Oneida County, Portneuf Medical Center, and many others will provide the written discharge instructions and do so even without any request, that is simply standard in medical care. I spoke about this matter with regular staff behind the front desk after my first visit, and my second visit and yes... also after my third visit. These ladies were initially hesistant, especially since the matter isn't part of their positions, but they eventually appeared to agree that there should indeed be a policy in which all hospital patients will always receive discharge instructions on paper.
During my discussion with these two nice ladies, a third lady came out but she was rather rude. She began to speak over me and argue that discharge instructions are not mandatory as there was no policy within their facility and she refused to provide me with ANY information for any other staff member who would have a higher position than her. FCMC, if you read this and don't believe me... just watch your surveillance from this afternoon (around 4:00pm on 3/21). This was ridiculous, especially since I was being very kind and mentioned I just wanted to see future patient visits be handled more properly. Another issue is that I have had to wait a couple weeks after each visit in order to receive reports on what the reason for visit/diagnosis took place, what treatment took place, which doctor/nurse provided the treatment, etc... Grrrr..... moving on.....
Both the doctor and the nurse I saw on my last ER visit, just a couple days ago, were rather unpleasant and I of course don't know their names due to the condition of my health during my visit and the fact that I did not receive written discharge instructions. Furthermore, I still must wait another week or two, before they finish their reports allowing me to obtain additional information. There's a few more things I could complain about but on a positive note... as far as I can remember, every other staff member I have interacted with at least seemed to be friendly.
Unfortunately, my emergency health situations can prevent me from being able to choose to travel further distances in order to obtain better emergency healthcare. In my opinion: if your health condition will allow you to travel elsewhere...... DO SO!!! I hope you could at least travel to Logan, UT or even Malad City, ID as I believe they both provide much better services..... I am no pro but I have visited both of those many many times. Good Luck!!!
Rate of readmission after discharge from hospital (hospital-wide)
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