I have had a terrible, crushing, and debilitating headache for about two months, so I finally broke down and went to the ER. They sent me a PA who was rude, condescending, and talked over me whenever I... more was speaking. When I had had enough of this treatment I asked for another provider and asked to see a supervisor. This PA was not aggressively treating this headache, (which isn't normal, especially for me because I don't really get headaches), she wasn't even going to get a CAT Scan of my head to make sure I didn't have a bleed!). After speaking with the charge nurse and supervising MD, who were both very nice and I thought things were going to be ok), the doctor got the CAT Scan done for me. I asked NOT to even LOOK at this PA again, but even in the shape I was in, all three of the staff I had seen came into my room like we were on the Dr. Phil show so we could all air our grievances and be friends again. I WAS IN NO SHAPE TO BE ABLE TO HANDLE THIS SORT OF BS!! I came for help, never asked for any sort of narcotic, opiate, or otherwise. The level of care I received was a complete and utter joke!! This used to be hands down the best facility in the area, but the last couple of times I have had to go there, (and they've been about two years apart), have pretty much been just like this one. I left with the same crushing migraine I went in with and I still have it. Never again Franklin Woods!
My 83 year old husband was sent to FW by the VA in Dec of 2016 He has been back 10 times during the last 9 months lasting from a short ER visit to 3 weeks in and out of ICU. After the third time that his... more doctors pulled him back from death I lost count. Everything that could go wrong for his condition , did. I stayed at the hospital most of those nights only going home for bare necessities. The nurses, physical therapists, housekeeping, and dietary staff were wonderful!! The nurses were professional, efficient, and thorough. They answered honestly every question I asked - ever. We had some very serious discussions. They offered help, warm blankets, clean sheets and at times a shoulder to cry on. When my husband was in great pain they were gentle and compassionate. His doctors were extremely knowledgeable and skillful. I wish the hospital doctors took private patients, of whom Dr. Dennis Starr was one, I would go to them in a New York minute, .As for his surgeons - I worked in surgery in 1963, a lot has changed but skill never changes and neither does caring. Dr Robertson is world class. We had even more serious and difficult discussions, he helped me to understand what I was facing with great insight, knowledge, and compassion . The staff who helped me to learn the skills to care for my husband were exceptional. Always, I can rely on their help and/or direction. While no organization or person is perfect , this hospital has achieved highly superior standards in patient care and everyone that I encountered from the receptionists to the security guards is accomplishing that superiority.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.9% (0.1% below the national rate)
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