My daughter recently had ACL repair surgery. The hospital experience was good, other than the fact that she felt like they rushed her out the door while she was still barely awake. We have good insurance.... more Statement date was 6-28. Received bill on 7-9 for deductible and co-insurance. Due date: 7-19. Only 10 days to pay or it’s late. I don’t think 30 days would be too much to ask. Basically, the bill for the deductible & co-insurance is due on receipt, and they give you a week and 3 days to mail it back. If print date was 6-28, I am not sure why the bill took 11 days to reach me by USPS sixty miles away. There was no postmark on the envelope. They do offer a 15% discount if you pay in full. That’s good. Fortunately, I can take care of this on quick turn around, however it really annoys me they don’t give a standard 30 day window. I get the vibe that all they care about is getting the money in the door and not the people. It’s all about the Benjamins. We came from an hour away to try this hospital. My advice: Try to make sure patients/family feel like you care about them more than the cash. Consider giving folks 30 day terms. I also would like an itemized bill. No email addresses available on website. Phone numbers go to voicemail. Would be nice to be able to talk with a real person. If the itemized bill takes 11 days to arrive like the first statement I will lose my prompt pay discount, and have no time to review. They refuse to email anything. There is no transparency in the billing. I get itemized bills everywhere else, why is it so hard at a hospital?
I would give this hospital a zero if that was an option. My mom went in with severe pain, could barely think. The doctor was very rude when asking questions. Seemed as if she was annoyed and didn’t want... more to work. She ended up not listening to my mom’s medication allergies and prescribed her an antibiotic she’s allergic to. After telling them of their mistake, they did not try to fix the situation or take blame for their actions. They said that it was a mistake is all. Would never want to receive their service again.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.6% (1.4% below the national rate)
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