I was sent to the ER by urgent care for chest pain. I arrived at about 4:45pm. They took me back quickly and put me in a room. They did an EKG, came and put an IV in and took blood, took an X-ray, and... more gave me something to drink that was supposed to ease the pain if it was caused by my stomach. The nurse came back once to ask if the pain was better. It was not. Then I sat there. For about 2 hours while nothing happened. I think they forgot I was there. My nurse, Heather, came and said she was leaving at 7pm. She said I’d have a new nurse, but I don’t recall the name she said. The PA came in at about 7:45 and said that everything was negative for a heart attack (thankfully), but they wanted to do one more blood test. I was assured it would only be about 15 more minutes. At 9pm I went in the hallway and asked a nurse to come remove my IV line. He did so and said he would go check to see if the doctor was going to talk to me. I gave up and left at 9:30pm. I will die of a heart attack before I go back there. If I had been having one I probably would have died there.
I don’t even know where to start.. I got signed in when I arrived and explained my problems I was in pain and the lady at the desk literally took her sweet time to sign me in and THEN I waited in the... more waiting room for 2 HOURS until someone finally came to get me. After I got all my vitals done dhe walked me halfway to a room and then told my mom, my dad and I that the room wasn’t ready and that we needed go back to the waiting room.. like are you seriously and then when we went back we waited in there for an hour and a half! So when they finally got us to a room it took 15 minutes for a nurse to even come to see me, then it took the actual doctor 35 minutes to see me, then I needed to get blood work which took another 35 minutes and when she couldn’t get a vein she had to get another nurse which took another 25+ minutes. I know he was there to do his job but at the same time he acted like he didnt care. He even kept trying to get blood out if a vein that had popped.. My arm looked like a giant swollen bee sting. I even advised him to get a butterfly needle to make it easier for veins that wont show and he just acted like he didnt hear me and then gave up. So overall I was at that hospital for 6 - 7 hours.. That’s ridiculous and then they “claimed” that they were busy but yet half of the rooms were empty. The staff is so slow and lazy that if there were to be an actual emergency you would already be dead by the time they got to you! The only reason that I wouldn’t give this hospital zero stars if I could if because of the Dr. Mac that I had she was a great doctor and she knew her stuff. Everyone else needs to go back to the handbook
My mom was taken there after a stroke. This place was terrible. Every person who interacted with her needed to be reminded that she'd had a stroke and couldn't stand or walk on her own. Couldn't move her... more right arm or hand. Every person had to be reminded of her preferred name (middle name so she would recognize when they were speaking to her). In her confusion she would try to pull herself out of the bed with her good arm. Family had to stay with her every night to make sure she didn't fall out of bed. Medicines weren't given properly to assist with this agitation or sleep. Communication among personnel and between them and family was TERRIBLE. Family was relied on to feed her, bathe her and clean her up after help with the potty. My elderly father was exhausted and his health was affected. So glad she has now escaped this place.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.9% (0.1% below the national rate)
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