I had a nail in my left leg 4 inches nail. I went to the emergency room in less than one hour I had my x-ray my shot off tetanus and antibiotic. The treatment was excellent thank you guys continue in... more the good path.
So we discover my son has two kidney stone on last Monday. He woke up in extreme pain. We head to Johnston-Willis medical center in Richmond Va where the care and service was incredible. He could not pass... more the stones but he had to get on a plane to go back to college Friday morning. Once he got back in Daytona the extreme pain returned. So campus security took him to Halifax Health Center near campus. Now this is where this story becomes unbelievable. The admitting nurse set him in the lobby and left him there. When he knocked on the window to beg for someone to help him. She told him "don't to knock on the window this is not third grade" Then left him crying and screaming from pain for another half hour Once they got him in the back they told him they could not give him anything for pain until he urinated in a cup. That was why he was there! He tried and tried but could not. He was in such pain he resorted to drinking water out of the bath room sink, to try to fill the cup so they would get something for pain. When he fell out on the bathroom floor and another patient found him and told the nurse, "there is a guy moaning in the bathroom on the floor." She told him “don't worry he will be OK” ....and left him in the floor. Meanwhile my wife is on the phone trying to find out what in the world is going on. She ends up calling campus security and they go to the hospital to find out how he was doing. When the security guard finds my son and he is still in extreme pain without any medication. Upon the nurse seeing the guard she shouts to my son "You call them to pick you up? You are wasting my time.”. I get home Friday evening and learn about this. I immediately call directly to the emergency room at Halifax Health Center. The person answering the phone puts me off and tells me they are busy and no one can tell me about my son condition. By this time my sons phone has died and we are completely out of touch. The receptionist tells me that I have to talk to the supervising nurse and she will have her call me when she can. Eventually they give him an IV and something for pain. They confirm from Johnston-Willis he is suffering with these stones. When the pain subsides they send him home with no refills for any of the med's he got here in Richmond I guess she is still busy because I am still waiting for that return call two days later. Hey guys whenever you get a chance.......
Awful ER! ER physician left shortly after 4 pm on a Sunday, leaving no one to prescribe additional pain medication for severe abdominal pain. Nice nurses but they were powerless to do anything in the... more absence of a physician. Eventually tracked down another physician after about an hour of the worst pain ever experienced. Totally unnecessary and preventable with proper staffing.
Probably OK during business hours but I would have called my own physician if that had been the case.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.5% (0.5% below the national rate)
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