An ambulance brought my mom to the ER last night. There was one person waiting for a loved one in the back and one person checking out & paying her bill. The girl behind the reception desk was THE most... more unprofessional individual that it was abhorrent. I watched her attempt to open a locked bag an incredible amount of times. It was like she couldn’t figure out how to use a key. The woman she was helping was visibly frustrated. She typed in whatever she was typing so slowly that I could have learned to type in that period of time. She didn’t care. She made copies like the waiting room was empty. It was like she wasn’t working at an ER at all. I waited over 20 minutes patiently up until when she finished with that lady & decided to assist someone who had walked into her area (another employee) as though she forgot I was standing right in front her all of this time. It was appalling. Jobs are not so plentiful that an employee can afford to care so little. Even the nurses were fed up with her and suggested I call her supervisor.
On a good note-My mother was treated relatively quickly and the doctor and nurses were very nice. It’s the process of waiting at the desk to be buzzed back while my mother was scared in the ER & that girl not giving two hoots that did me in.
Rats in the cafeteria, roaches , noone cleans the patients room or floors on a daily basis. Nurses refuses to bathe patients and help them to the bathroom, saying its not their job. Wouldnt bring my... more dog there.
It's like pulling teeth to talk with an individual when calling this hospital. Face-to-face is better, but I can't drive over every time I need something for another Doctor, especially if Im at another... more Dr's office.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.9% (0.9% above the national rate)
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