Should be 0 stars. This hospital is so grossly understaffed it represents a danger to patients. If you have a loved one in this hospital you better stay with them. They won't receive the care they deserve... more if you don't.
I've had personal experience in this hospital, as well as known people who've had stays here. There are some very kind and competent staff, but there are quite a few rude, unattentive and downright incompetent... more staff also. It really depends on what part of the hospital you are in and whose shift it is as to the quality of care you receive. The ER is absolutely horrible. Expect long wait times, even when it is not busy. Expect rude treatment by the nurses and doctors. Don't expect attentiveness out of the nurses at all. I literally spent all day, from morning till night, in the ER with an appendicitis. If you know anything about appendicitis, you know that the longer you have to wait, the more of a chance is will burst, which could lead to death. I would recommend not being admitted to another part of the hospital if at all possible. What are supposed to be brief stays often turn into long stays due to staff negligence and incompetence. My mother was supposed to be in there only 3 nights but ended up staying 6 because the doctor assigned to her took her off her regular home medicine which sent her into seizures. New doctors are assigned to you every day or two, which means one course of treatment could be changed abruptly by someone who thinks they know better. Watch out for the young, inexperienced ones. Some have no business in the profession they are in. I will say that the physical therapy team at Washington Regional tends to have quality people who really know what they are doing. Unfortunately, they are in the minority. I agree with the reviews that say this place is like a black hole. Avoid in-patient treatment here if possible.
With all of the negative reviews, I felt the need to write a positive one. We took our daughter in for a traumatic ankle injury (her bike colliding with a moving truck = terrible night for all) and she... more was in need of x-rays and stitches. The staff got us right back to take her vitals. They were nice and gentle. We did have to wait a few minutes in the waiting room (they appeared pretty busy), but not unreasonable. They were quick to get our x-rays completed and very friendly x-ray techs. They then took us back to the room for results and stitches. They began the numbing process and that took a while. We did have a longer wait time than expected (that's why the 4 stars and not 5), but they did seem busy and her injuries were not life threatening. The PA came in and stitched her up- she was very nice and very good at her job (that's what is most important to me). Our nurse came in and he explained how to care for the wound in great detail. He also included some things in her care kit he didn't have to. Considering how awful the night started- I think they did a good job at caring for our daughter.
Rate of readmission after discharge from hospital (hospital-wide)
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