1700$ for a sprained ankle. I stopped at this establishment when I was traveling and I had torn some ligaments in my foot but needed a boot cast which they did provide which I appreciate. The nurses there... more simply could have let me know that the ER charges $1,000 to visit that hospital versus the other part of that hospital would have been half that price for the same Services pretty simple. But I get that it's a don't-ask-don't-tell type of a scenario. Lesson learned there you'll never see me visit that hospital ever again even if I have a bone sticking out of my skin.
I visited Heber Valley Hospital really early one morning in January, during a blizzard, because I had strep, and I went looking for an InstaCare... more (which I learned doesn’t exist at that facility, or anywhere in Heber).
When I asked where I could find an InstaCare, I was told by the nurse that my only option was an after hours walk-in clinic, but I’d have to wait until after 6:00pm. I was in so much pain, I couldn’t wait, and also couldn't imagine driving to Park City in the blizzard to find an InstaCare. I knew all I needed was the rapid strep test and a prescription, which is exactly what was provided to me that morning. In and out in 20 minutes.
I understand there’s a charge to be seen, and the ER is more expensive than a regular visit or an InstaCare, but the strep test was just under $50, and wasn’t even seen by the incredibly smug doctor, although he did come in to introduce himself, and tell me in a very condescending manor, it probably wasn't even strep. A few weeks later, I received a bill for $1,055!
I felt so strongly the charges for my visit were unjust under the circumstances and VERY basic treatment received, and in hopes of IHC working with me to reduce the amount, I formally disputed the charges in writing as required. I recently received their reply, and my request was "respectfully declined". I was told I was, in fact, evaluated by the doctor, and he "ordered my treatment/services, and provided a prescription". Are you kidding me?
I just moved to Heber this past September, and still getting familiar with the area. Since my unfortunate visit to the Heber Valley Hospital ER in January, I have downloaded the Intermountain Connect Care app so I can been "seen" for $49 and something ridiculous like this never happens again.
What a horrible experience! I will never go there again!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.6% (0.6% above the national rate)
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