The hospital staff was wonderful to me, my issue was with the HCA Financial team. I made payment arrangements BEFORE my surgery took place, paid religiously every month, more than I said I would & 10... more months later I get a collections call. Thinking it was a mistake because I'd received no notification that this was headed to collections, I called the finance folks and after a round of extremely rude people, I find out they've turned me into collections for not making payments arrangements! They said I didn't make the "right kind" of arrangements and refused to pull this back from collections. That team leaves a lot to be desired. It's like dealing with DMV! My suggestion to anyone needing surgery, make your arrangements & keep track of EVERYONE you speak to & their contact information. Call them every month to make sure your account is okay and not headed to collections, because they surely won't tell you beforehand. Terrible to deal with...just terrible.
ZERO STARS!! My 6yo daughter has been suffering with severe stomach pains and after visiting her regular pediatrician 2x in one week, they recommended the next step of imaging at the ER. After falling... more asleep last Friday and waking up crying ONE HOUR LATER yet again, my husband took her to the ER. He was brought back and the DR came in to do a quick exam. They were there for 20 minutes total. My daughter acted fairly normal but my husband was completely ignored when he was telling about her severe pains and crying not 30 minutes prior. The Dr said he saw no reason to give imaging and recommended GAS-X and sent her home. We went to St Mary's the next night and we were told that it was common for kids to act different at the hospital. St Mary's did imaging, and now we are getting her an MRI because she's displaying neurological symptoms. Then henrico drs has the gall to charge my insurance company $808! For 20 minutes and failure to act upon the request of the parents. Total malpractice!!!! We will fight this charge for the arrogant and flippant attitude of the doctor. DO NOT RECOMMEND.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3% (0.7% below the national rate)
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