Accompanied my mother for a scan. I didn't expect such a cramped and not very comfortable waiting area in what is supposed to be an upmarket private hospital. Rough handling of the injecting needle caused... more a large haemotoma (some nurses have the talent and some just don't). Nobody advised that we had to wait 30 mins to have the cannula still in the hand removed - only by a doctor - who was the only one there and couldn't do it for 45 minutes. The staff in reception didn't like our complaints about this (my mother is elderly and unwell and wanted to get home) and haughtily lectured us on "good manners." Not appreciated. We will be avoiding the x-ray section in the future.
Rate of readmission after discharge from hospital (hospital-wide)
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