Heywood Hospital

242 Green Street, Gardner, MA, United States   |   9786323420   |  
This facility has been reviewed 41 times
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Staff & Capacity
49%
(41 reviews)

"My experience with the..."

Reviewed 1 month ago
Paula J Cronin

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Excellent
12
Good
0
Average
4
Poor
3
Terrible
22

This facility has been reviewed 41 times
49%
(41 reviews)
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(reviews: 41)
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Paula J Cronin

"My experience with the..."

Reviewed 1 month ago

My experience with the ER dept at Heywood Hospital was as pleasant as could be, since let's face it I was in the emergency room. The night I went to the ER the nursing staff was extremely under staffed... more

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AYO! CREWSZx

"Worst emergency room ever..."

Reviewed 3 months ago

Worst emergency room ever if you can wait 15 minutes drive to Leominster. Always only have 1 dr on call this trip will take hours to even be seen to talk to a dr! This is not my first experience it’s... more

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Martha Rainville

"Expert care from Dr...."

Reviewed 4 months ago

Expert care from Dr. Azzoni! I awakened to the cheerful face and tender care of Nurse Alicia Casey; a wonderful experience all around!

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
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Nurses "Usually" communicated well
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Nurses "Sometimes" or "Never" communicated well
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How did the doctors communicate?

Doctors "Always" communicated well
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Doctors "Usually" communicated well
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Doctors "Sometimes" or "Never" communicated well
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How soon did you receive help when needed?

I "Always" received help when needed
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I "Usually" received help when needed
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I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
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How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
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Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
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No
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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
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6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
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Yes I would probably recommend this hospital
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No I would not recommend this hospital
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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 90%
(8% below the national rate)
Aspirin prescribed at discharge
Rate - 93%
(6% below the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Not Available

Preventive Care

Immunization for pneumonia
Rate - 87%
(5% below the national rate)
Immunization for influenza
Rate - 93%
(3% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 89%
(9% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 6%
(equal to the the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.3%
(0.9% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 10.6%
(1.3% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 18.6%
(0.3% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 21.5%
(1.5% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.6%
(0.2% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.2%
(0.2% above the national rate)
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