This hospital was such an awesome place BEFORE the new ER room! Not only are they slower now than when the ER was smaller, the staff is not the same. It doesn't have the friendly caring attitude or caring... more friendly doctors and nurses it once had. I now go to mercy hospital. Holyoke Medical center is not the same
ER Don't go there with an actuall emergency, my wife has PP MS and has had other complications with it such as ovarian cysts. She was there 2 weeks ago for a ruptured cyst which caused her excruciating... more amounts of pain. They found another larger one that had not burst. Well it burst today and was much worse than before. She waited an hour sceeaming in agony before they took her in but not before telling her they are not going to do this today like last time, giving her attitude and telling me I'm not allowed to go with her. I kindly but sternly protested at which point I was escorted out by security.
Never again will I go there , take the extra time to go to Baystate or Wing.
Come to find out, the male nurse that got her didn't want me in there because he told my wife they are not going to take care of her until she shuts up and that addicts are not welcome in their hospital.( wife is not and addict even though she is terminal and has every opportunity to be one she chooses to remember as much as possible and not be continuously "high".)
Actually have paper work from her Dr. stating her terminal diagnosis.
Went there with my mom because my feet were extremely swollen, I received a urine cup and medicine for a fever. Ended up waiting 5 hours before being shown a room. Then a nurse used a wrong sized needle... more to take my blood, glad he was polite about it. Was later transferred to Baystate do to them not having the proper equipment. Turns out I have an uncommon muscle disease that can cause respiratory failure and a greater risk of cancer. So I had to wait 5 hours in a waiting room while a kid with a sprained ankle went before me? Oh well, at least I only have to struggle with bending down and breathing for the rest of my life. Note the sarcasm.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.5% (0.5% below the national rate)
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