Year Established: 1998
El Hospital Galenia tiene como prioridad la salud y el bienestar de nuestros pacientes. Contamos con el mejor centro de Radiología e Imagen del Estado de Quintana Roo, con un Laboratorio de Biología... more Molecular único en el Sureste de México con equipo de vanguardia, y un Laboratorio Clínico que cumple con los más altos estándares clínicos. Nuestras instalaciones y equipo médico son de primer mundo, y en permanente mejora continua.
I was really torn on how to rate Hospital Galenia. My husband was in their ICU in March of 2017. He was hospitalized nearly a week with dehydration due to c-diff which caused his heart to go into afib... more and his kidneys started to shut down. The care by Dr Rafael Ruiz Orjeda, his cardiologist and nephrologist was absolutely outstanding. We have nothing but good things to say.
BUT, like others, we were assured the bills would be sent to our insurance company, but we were asked to make a down payment to the hospital of just under $8000, which I was told would be reimbursed once we got home and insurance kicked in. We also had to pay all of the doctor's bills, which believe it or not after a week in the hospital (3 days of which were in ICU) were about $4200. When I paid the last doctor bill upon my husband's release, I asked what the approximate total bill was and was told around $20,000.
However, a couple of months after we got home, we received a bill from a New Jersey company called Med X Global for an outstanding bill of $110,000. I initially didn't look at this closely and assumed it was in pesos. When I finally realized this was US Dollars still owed, I was shocked and furious
When we finally got an itemized copy of bill it was obvious all charges had been converted to US dollars. We called Med X Global and when I told them I had asked about the total bill on the day of my husband's discharge and was told it was in the range of $20,000, their response was "they shouldn't have talked to you about this.". Galenia has obviously contracted with this New Jersey company to deal with US insurance companies and that seems to have allowed this company to bill at US pricing.
It is November 2nd and as I write this review it has taken 7 months to get insurance with my husband's primary carrier resolved. They paid all but $1000 of the $110,000 bill. He has two insurances so we are submitting the remaining bill to them. But to date, we have received no reimbursement on our $8000 down payment and only received $1500 in reimbursement on doctor bills. It has been an extremely frustrating and disheartening process.
Again, the care was great. Dr Rafael Ruiz and team were amazing. But it's hard not to believe that champagne bottles weren't popping on the day Med X Global provided Galenia with payment from our insurance company.
My advice if you are in the hospital reading this with a loved one receiving care there: demand an itemized bill of all services at the time you are released. Don't let them say "don't worry, we will provide this to your insurance company". The sad part, the amazing doctors, are receiving payment for their hard work at minimal pricing
Dr. Alicia Benavides was excellent. Hospital nurse did not have enough experience to start an IV and left my arms black and blue both sides and never found my veins. The anesthesiologist told him to stop... more and he did it at the operation room with no problem.
Rate of readmission after discharge from hospital (hospital-wide)
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