Everyone at Fair Oaks hospital Emergency room, from the woman who met me at the ER door with a wheel chair and helped me with the initial paperwork, to the ER nurses (especially Jenna), the CT, X-ray,... more and ultrasound technicians, and especially the ER doctor, Dr. Joseph Chu were incredibly attentive, caring, understanding, and responsive. I am both impressed with the quality and expertise of the care as well as grateful to all the individuals who helped me yesterday.
I had a terrible experience here. I am giving them 2 stars, because it is below average, but, I can imagine having worse experiences. Their actual facilities are average. Their pricing is extremely misleading,... more and their customer support is horrible. Here’s my experience with them, with some detail.
My wife needed stitches, because she was kicked by her horse, and, at the time, she temporarily did not have insurance. We drove straight to the closest hospital (here).
They got our information, they were not fast to respond, and my wife had to wait a good while while severely bleeding. Later, they took us into an emergency room, cleaned her wound, and then came a guy with a computer and asked for my credit card. I asked him if there was an estimate. He gave me an exact figure which was around a few hundred dollars. I gave him my credit card.
They ran a bunch of tests, took their time, completed the procedure, and then let us go.
Later, we received bills for the procedures which totaled around $2,000. Obviously, $2,000 is not even close to a few hundred dollars. I called them. It was extremely hard to even talk to a person. When I finally did talk to a person, they told me there’s nothing wrong with the bill, but that they’d review it anyway. They reviewed it. No result. A number is not an estimate of another, if one is more than five times the other. The estimate was obviously misleading. But, they did not want to correct their wrong.
In short, their actual facility was average. Their misleading charging practice was terrible. Their customer ‘support’ was horrible. I would never choose to go here.
I took my child in, and the doctor determined IV access was needed. The health care provider that placed the IV cleaned the IV port before attaching the tube connecting it to her fluids, however the provider... more we saw for the follow up medications never cleaned the port. I was thinking about the contaminants that could have gotten on her port or the tube as it hung there disconnected, and figured they should all be using alcohol. I did google later and saw that 15 seconds of scrubbing is recommended, and I never saw that happen. I regret not googling it then, or speaking up about the hygiene and safety of the way they do it. I looked online later to see if they have a protocol but did not see one made public. It appears someone responds to reviews here, so I figured I would share my experience for others to be better advocates for themselves, or minors or the elderly in their care, and hopefully to learn about what is protocol or if they somehow have another safety mechanism in place.
The doctors all seemed very competent. The nurses I met appeared to have a range of capability.
The registration woman at the front desk and the one that brought in her computer were both amicable. I do however question computers going room to room as it seems like a big contamination issue.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.0% (1% above the national rate)
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