I am absolutely appalled at the quality of customer service I received from your billing office. I have contacted them 4 times now to supply insurance information, only for them to still have incorrect... more info and continue to not submit a correct claim to my insurance company. I spoke to 2 people in your office yesterday, and was told that there were no notes from my previous calls. The customer service manager was one of the rudest people I’ve dealt with thus far. I will never visit one of your facilities again. It’s unfortunate the way your staff treats people that are trying to get their bill taken care of and paid. You would think the people in customer service would have better manners and not accuse people of lying when the calls are recorded. I would give 0 stars if I could.
First, I would like to thank the nursing staff and any support staff. They were kind and did wonderful work. My problem was with an emergency room doctor. I came into the emergency room with a high fever,... more which in dialysis patients can be dangerous, and requested that my nephrologist be called. The emergency room doctor ignored my request. He conjectured that I had tiny pockets of infection in my fistula. Anyone who has been on dialysis for any length of time knows that an infected fistula would spread the infection throughout that person's blood stream. He admitted me and refused me my medication, the essential ones that dialysis patients must have. He also refused my psychiatric medications that control bipolar disorder. What he did give me was one single acetaminophen. A case worker checked on me and I explained the consequences of being denied those medications. She managed to light a fire under the right people, but I still didn't receive the correct dosages or even all of the various medications. One was refused because " it was discontinued". All my labs were negative and this hospitalist explained it away as some virus and I was released. My time and money were wasted. They also assured me at the time of admission that they would call my transplant clinic as I had an appointment with them the next morning. They did not. This can be construed as being noncompliant when someone is on a transplant list. So thank you again, arrogant emergency room doctor that didn't have a clue. It infuriates me that I was so ill I had to be admitted, but only sick enough to be given a single Tylenol.
The next time I darken the emergency room door of this hospitaI it will be by main force.
I don't want to go into the full story. But I had to go in for an emergency c section the doctor's and nurses are amazing sympathetic not something you don't see at most hospitals they where nice helpful... more and explained everything to me that they where doing and going to do. Thank you integris for taking care of me and my baby. 10 stars to you guys and gals.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7% (0.3% below the national rate)
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